Isela Llerena
Statesville,NC
Summary
Income Maintenance II Worker with office management and Medicaid enrollment Eligibility experience. Demonstrates self-initiative, in the preparation, organization and establishment of cases. Excellent investigative, interviewing, and research skills. Ability to communicate effectively with clients and agencies, fostering trust and ensuring compliance with policies. G.A. and Advertising Production Management Degree.
Overview
22
22
years of professional experience
Work History
Income Maintenance II, Adult Medicaid Unit
Iredell County Department of Social Services
Statesville, North Carolina
07.2025 - Current
- Handle Medicaid enrollment and eligibility tasks, including intake acceptance, eligibility determination, case maintenance, customer service, updates, and inquiries in NC Fast.
- Process intakes, renewals, and program changes from start to finish.
- Research and investigate by completing interviews, by using online research websites such as ROD and GIS. and NCFAST online checks.
- Use computer systems and daily DSS applications, including NCFAST, Compass, Paper-Stream, DSS day sheets, Excel, Word, internet faxing, GIS, ROD, OVS, AVS, work email, and related procedures.
- Facilitate communication with clients, applicants, and public officials to gather data and clarify rules, regulations, and procedures.
- Read, analyze, and interpret rules, regulations, and procedures.
- Apply agency policies and procedures accurately.
- Identify need for other agency services and made appropriate referrals to service staff.
- Build trust among clients, staff, and agency through open communication and consistent support.
- Support courteous phone interactions with customers and followed privacy policy during telephone communication.
- Complete in-person and phone interviews, along with follow-up contacts.
- Work effectively with co-workers to complete shared tasks.
- Stay professional during occasional high-stress situations.
- Apply patience, tolerance, and cultural awareness when working with disadvantaged persons.
- Use math skills and attention to detail when working with facts and figures.
- Review generated reports as directed by supervisor.
- Attend required and suggested trainings.
- Collaborate with team members to meet project objectives and deadlines.
- Partner with cross-functional teams to achieve shared goals.
Spanish Language Interpreter & Translator
Iredell County Department of Social Services
Statesville, North Carolina
03.2021 - 07.2025
- Interpreted and translated for agency clients and staff, facilitating clear communication and understanding.
- Provided in-person and phone interpretation services.
- Delivered oral and written translations while keeping sensitive information confidential.
- Followed interpreter code of ethics, completed yearly state training, and stayed current with interpretation and translation practices.
- Maintained availability by phone, email, and home visits to support social workers and clients, ensuring timely assistance and guidance.
- Explained program benefits to clients, ensuring they understood available resources and resource information with clients.
- Used word processing software to format translation work and maintain logs, records, and reports.
- Fostered trust with clients and staff through open-door approach, effective communication support, home visit interpretation, and accurate document review, enhancing collaborative efforts in meetings and events.
NCWISE School Data Manager
Mooresville Intermediate School
, NC
04.2019 - 03.2021
- Maintained and updated NCWise/PowerSchool data, ensuring accuracy for enrollments, withdrawals, schedules, transcripts, test scores, immunizations, incident reports, grades, report cards, demographics, attendance, and related records.
- Managed data entry and maintenance for student records and assessments.
- Worked with teachers to keep student information systems updated.
- Generated reports on student performance trends, facilitating informed decision-making during administrative review meetings.
- Prepared and submitted timely accountability reports for teachers, parents, school administrators, district office, and N.C. Education State Department, enhancing transparency and communication.
- Communicated daily with school staff, students, parents, and outside agencies.
- Responded to emails, phone calls, and teacher requests promptly.
- Tracked database changes and updated related documents accordingly.
- Completed structured tasks efficiently, met expectations, and prioritized work to meet deadlines.
- Managed recurring assignments independently.
- Worked independently with limited supervision.
- Installed new software and hardware, and troubleshot software and minor hardware problems.
- Performed cleaning and minor repair of equipment using manual skills.
NCWISE School Data
East Iredell Elementary School
, NC
07.2004 - 07.2006
- Managed data maintenance and daily updates in NCWISE/PowerSchool, including enrollments, withdrawals, schedules, transcripts, test scores, immunizations, incident reports, grades, report cards, demographics, attendance, and letters.
- Recorded daily attendance for students and staff, coordinated attendance concerns, and processed absence notes while preparing attendance reports and managing transfer and withdrawal files to ensure accurate student records.
- Assisted teachers daily with gradebook and attendance issues.
- Supported parents through a full registration process and answered enrollment questions.
- Communicated regularly with school staff, students, parents, and outside agencies.
- Prepared and submitted accountability reports for teachers, parents, and school administrators, ensuring compliance with district and state education requirements.
- Filed and organized student records in a secure and efficient manner. student cumulative records in a secure locked room.
- Updated and maintained school website with current information and resources to enhance communication and accessibility for parents and staff. school website.
- Completed tasks independently and met deadlines with minimal supervision.
Education
Income Maintenance Caseworker I Certification-NCFAST -
GUILDFORD TECHNICAL COMMUNITY COLLEGE
Greensboro, NC08-2022
ACT Work Keys National Career Readiness Certificate (NCRC) -
MITCHELL COMMUNITY COLLEGE
Statesville, NC04-2018
ASSOCIATE IN APPLIED SCIENCES - Graphic Arts & Advertising Production Management
NEW YORK CITY COLLEGE OF TECHNOLOGY
Brooklyn, NY07-1999
H.S. DIPLOMA - Allied Health Program Completion, Nurse Assistant Certification
FAR ROCKAWAY H.S.
Far Rockaway, NY07-1995
Skills
- Medicaid eligibility and case management
- Policy compliance
- Data analysis and review
- Customer service
- Attention to detail
- Organizational skills
- Time management
- Team collaboration
- Communication skills
- Ethical conduct
- Evidence processing
- Client assessment
- Child advocacy and family support
- Investigative skills
Accomplishments
- Awarded Full Nursing Scholarship
- Leon Star Scholarship Recipient
- Graphic Artist Honors Club Member
Timeline
Income Maintenance II, Adult Medicaid Unit
Iredell County Department of Social Services
07.2025 - Current
Spanish Language Interpreter & Translator
Iredell County Department of Social Services
03.2021 - 07.2025
NCWISE School Data Manager
Mooresville Intermediate School
04.2019 - 03.2021
NCWISE School Data
East Iredell Elementary School
07.2004 - 07.2006
Income Maintenance Caseworker I Certification-NCFAST -
GUILDFORD TECHNICAL COMMUNITY COLLEGE
ACT Work Keys National Career Readiness Certificate (NCRC) -
MITCHELL COMMUNITY COLLEGE
ASSOCIATE IN APPLIED SCIENCES - Graphic Arts & Advertising Production Management
NEW YORK CITY COLLEGE OF TECHNOLOGY
H.S. DIPLOMA - Allied Health Program Completion, Nurse Assistant Certification
FAR ROCKAWAY H.S.