Isela Oceguera
Fresno,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Quality Care Coordinator
Clinica Sierra Vista
Fresno, CA
10.2019 - Current
- Interpreted and explained work procedures and policies to brief staff.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Followed up with patients regarding their treatment plans as directed by physicians.
- Educated patients on how to access online portals for scheduling appointments, making payments or viewing lab results.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Referred customers to appropriate resources when needed such as financial assistance programs or support groups.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Medical Assistant
Baz Allergy Asthma & Sinus Center
Fresno, CA
08.2018 - 04.2019
- Greeted patients and verified patient information.
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Prepared examination rooms with necessary supplies and instruments.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Managed daily operations of the back office including stocking shelves with medical supplies and equipment maintenance.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant
OBGYN Associates
Fresno, CA
01.2016 - 03.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Medical Assistant - Medical Assisting
UEI College - Fresno
Fresno, CA01-2014
Some College (No Degree) -
Fresno City College
Fresno, CASkills
- Administrative Leadership
- Patient Scheduling
- Complaint resolution
- Data Entry
- Inbound and Outbound Calling
- Clerical Support
- De-Escalation Techniques
- Administrative Support
- Quality Improvement
- Problem-Solving
- Bilingual Spanish and English
- Microsoft Word
- Skilled multi-tasker
- MS Excel
- Microsoft Outlook
Languages
Spanish
Professional
References
References available upon request.
Timeline
Quality Care Coordinator
Clinica Sierra Vista
10.2019 - Current
Medical Assistant
Baz Allergy Asthma & Sinus Center
08.2018 - 04.2019
Medical Assistant
OBGYN Associates
01.2016 - 03.2018
Medical Assistant - Medical Assisting
UEI College - Fresno
Some College (No Degree) -
Fresno City College