Isela Serna-Velasco
Santa Ana,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Retail Associate
Ross Dress For Less
Santa Ana, USA
11.2023 - Current
- Greets all Customers by making eye contact, smiling and saying 'hello' throughout the Store as well as saying 'thank you' with every register transaction
- Provides prompt and efficient responses to Customers at all times
- Responds to Customer Service calls immediately
- Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed
- Represents and supports the Company brand at all times
- Understands that safety is the number one priority and practices safe behaviors in everything they do
- Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
- Maintains clutter-free, clear egress to emergency exits
- Immediately corrects or reports any unsafe conditions or practices to Store Leadership
Team Member/Cashier
Wendy's
Orange, USA
03.2023 - 06.2024
- Taking orders from Customers and processing payments efficiently
- Follow proper safety procedures when handling and/or preparing food
- Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
- Skills: Customer service, Food service, Bilingual, Guest services
Education
High School Diploma -
El Modena High School
Orange, CA07.2023
Skills
- Customer service
- Cash handling
- Team collaboration
- Food service
- Brand representation
- Bilingual communication
- Guest services
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Traveling
- Helping out in my local church
References
References available upon request.
Timeline
Retail Associate
Ross Dress For Less
11.2023 - Current
Team Member/Cashier
Wendy's
03.2023 - 06.2024
High School Diploma -
El Modena High School
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