Isela Silva
Glenwood Springs,CO
Summary
Results driven professional with over 5 years of customer service and operational management experience. Proven expertise in leading teams, streamlining operations, and delivering exceptional customer experiences. Adept at hiring, training, and mentoring staff to achieve performance goals while maintaining a positive work environment. Skilled in inventory management, scheduling, payroll, and facilitating seamless backroom and front-end operations. Fluent in Spanish language, providing bilingual support to enhance customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
TJX Companies
Glenwood Springs, Colorado
08.2023 - Current
- Oversaw daily store operations, ensuring seamless coordination between the backroom and front-end departments to meet company objectives.
- Managed scheduling and payroll processes, ensuring optimal staffing levels and compliance with labor standards.
- Conducted interviews, facilitated orientations, and managed the hiring process to build a strong and effective team.
- Coordinated company events, celebrations, and employee engagement activities to foster a positive work environment.
- Supervised front-end operations, monitoring team performance to achieve daily sales goals and deliver exceptional customer service.
- Directed backroom operations, ensuring pallets were broken down, damaged items zeroed out, and inventory processed for floor placement while maintaining safety standards.
Warehouse Coordinator
Elwood Staffing
Commerce City, Colorado
06.2022 - 07.2023
- Operated material handling equipment to transport product to shipping locations or delivery platforms.
- Coordinated daily warehouse operations, including unloading pallets from trucks, wrapping, and stacking recycled boxes to ensure efficient workflow.
- Trained and delegated tasks to new associates, fostering team development and maintaining high performance standards.
- Managed inventory processes, including tracking stock levels and conducting regular audits to ensure accuracy.
- Participated in conference calls and meetings to align team goals with company objectives and streamline warehouse operations.
- Maintained a safe and organized work environment, adhering to company and industry safety standards.
Kitchen Manager
Chipotle
Denver, CO
02.2022 - 04.2022
- Ensuring that all food items are prepared according to recipe specifications
- Providing excellent customer service
- Working quickly and efficiently in a busy environment
- Performing a variety of tasks, including cooking, cleaning, and cashiering.
Shift Manager
Taco Bell
Denver, Colorado
01.2021 - 01.2022
- Upheld company standards and compliance requirements for operations and cleanliness
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Handled customer complaints, questions and inquiries.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Education
High School Diploma -
Noel Community Arts School
Denver, Colorado05-2020
Skills
- Leadership & Management
- Administrative Proficiency
- Customer Service Excellence
- Bilingual Communication
- Operational Expertise
Languages
Spanish
Professional
Timeline
Assistant Store Manager
TJX Companies
08.2023 - Current
Warehouse Coordinator
Elwood Staffing
06.2022 - 07.2023
Kitchen Manager
Chipotle
02.2022 - 04.2022
Shift Manager
Taco Bell
01.2021 - 01.2022
High School Diploma -
Noel Community Arts School