Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Twania Harvey

Manager
Atlanta,Georgia

Summary

Atlanta/GA/USA I embrace being a flexible, competent professional during these fluid times; both as a business leader and people manager who partners with field, middle level, and executive management. After 18 years of consistent commitment guiding team members with a roadmap to success through consumer service, personal development, and training. I know what truly drives a cohesive team. Having had the opportunity to work with various retail vendors, multiple levels of management, planning fashion shows, implementing brand strategy and assisting with creating company SOP has given me solid skills in analyzing business results while excelling at planning with solid resolutions and time management. Dear Hiring Manager, I am excited to apply to this position with your company utilizing the following skills and years of managing employees. 10+ years of leadership management 5+ years of Lease agreement, payments, collections 10+ years of Data entry, Client prospecting 3 years facility management 10+ years of crm management 10+ years of organizational skills 5 years of working with SAP & RUMBA systems; Also, Ceridian HCM, PeopleSoft, Microsoft Power BI 15 years of payroll and operational management 12 years of sales experience 6 months of Virtual Sales Management Excellent written and oral communication skills A passion to learn and increase my skills Flexibility and great listener Knowledge in utilizing remote/virtual programs for business maintenance. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work History

Assistant Store Manager

Goodfeet Stores NW
Atlanta, Georgia
06.2021 - Current
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.

Sales & Event Manager

David’s Bridal/ FL & GA
01.2015 - Current
  • Assist with recruiting, hiring, and staffing while analyzing business results, customer success, maintain payroll budget within 3% margin consistently, scheduling, vendor relationships and local fashion shows
  • Utilizing Salesforce, Microsoft Power BI, Ceridian HCM, Live Engage, Zoom and SAP software
  • Inventory management soundly @ .5% or less
  • Payments and collections
  • Established, develop and Train Successful Professional Team
  • Payroll and Staffing Management thru Right sourcing & Data Drive Recruitment
  • Maintain Facilities and Operation Management
  • Account management for $2M retail business
  • Increased sales 38% over LY Q1 & 29% Q2

Store Manager & District Trainer

Alfred Angelo Bridal/ MS
, LA
01.2008 - 01.2015
  • Guided field level managers while partnering with company executives to create and implement company branding & policies
  • Maintained successful internal and external customer relationships with an operational sound business
  • Trained and developed 11 store managers for #2 winning district in the company
  • Achieved and maintained highest volumes store in 2013 & 2014
  • Utilized Microsoft Office, SAP and Peoplesoft software
  • Payments and collections
  • Leadership Development
  • Business Strategy
  • Payroll & Staffing thru Right sourcing & Data Drive Recruitment
  • Social Media Management for 62 stores
  • Assist with successful set up, training, and staffing of new locations.

Store Director/ Loss Prevention District Trainer

Victoria Secret Stores/ MS
01.2003 - 01.2008
  • Managed 3 stores, 2 at the same time ranging for 750k – 3M; Balanced operational management, HR management, payroll, staffing, Loss Prevention for 11 stores, sales goals, and CRM management
  • Achieved Top 100 Store Manager of 1000 plus stores for 2005, 2006, and 2007
  • Established people management and exit interviews
  • Leadership Management
  • Facilities & Inventory Management
  • T

Education

BSM - Business Management

Belhaven University
01.2003 - 01.2007

AA - Paralegal Technology

Hinds Community College
01.1988 - 01.1990

Skills

Event ManagementAccount ManagementEmployee SupervisionDocument & Correspondence PreparationCalendar ManagementData EntryMicrosoft OfficeTravel PreparationOffice OrganizationSchedulingPayroll ManagementCSkillsPeople ManagementCoaching and MentoringTraining and DevelopmentLeadership & ManagementCustomer ServiceCommunicationCritical ThinkingTime ManagementDigital LiteracyGoogle DocsLive EngageBusiness AnalysisPeopleSoftSalesforceRightsourcingData-Driven RecruitmentPayment & Collections

Relationship building and management

POS systems operations

Order management

Goals and performance

Training

Timeline

Assistant Store Manager

Goodfeet Stores NW
06.2021 - Current

Sales & Event Manager

David’s Bridal/ FL & GA
01.2015 - Current

Store Manager & District Trainer

Alfred Angelo Bridal/ MS
01.2008 - 01.2015

Store Director/ Loss Prevention District Trainer

Victoria Secret Stores/ MS
01.2003 - 01.2008

BSM - Business Management

Belhaven University
01.2003 - 01.2007

AA - Paralegal Technology

Hinds Community College
01.1988 - 01.1990
Twania HarveyManager