Amber Guarino
Plainfield,Illinois
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Tjmaxx
Romeoville, IL
01.2025 - Current
- empower team to deliver unforgettable “magical moments” for our customers
- Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and damages
- Attract, recruit, and cultivate top talent by providing comprehensive training and ongoing development for Associates
- Serve as a mentor and role model, fostering a supportive environment that ensures a positive and engaging experience for both Associates and customers
- Communicate and implement action plans for projects, targets, company initiatives, and store changes
- Provide input on succession planning to meet future needs
- Implement strategies to meet sales, expense, and customer service targets
- Coordinate loss prevention and operational programs and improve store layout and efficiency
Sales manager
Ulta beauty
Naperville, IL
08.2022 - 05.2024
- Executed Ulta Beauty's mission, vision and values
- Met/Exceeded sales, profitability and operational goals
- Increased LLC and URCC metrics to exceed goals
- Increased Personal Care, Bath, Mass Skin and Mass Cosmetics
- Attracted, hired, trained, coached, developed and retained a diverse team of top talent
- Managed team of 20+ associates
- Created a high performing environment that brought inspiration and encouragement
- Identified underperforming metrics and generated strategic solutions that leverage existing tools, programs and resources
- Delegated tasks to associates who perform strongest while improving skills of associates underperforming
- Performed associate scheduling
- Created fun and effective ways for associates to participate in pushing sales
- Recognized and rewarded associates for improving/ top performances
- Prioritized tasks and managed store workload
- Provided customer service and was involved in training new team members each month
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Developed relationships with new staff members, and assisted existing staff members in their career development
Client Advisor
Gucci
Rosemont, IL
07.2018 - 01.2020
- Assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations
- Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader
- Support real time coaching and feedback to achieve business and product category goals
- Assist in the development and growth within my team
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood
- Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs
- Demonstrates an excellent knowledge of the products as well as Gucci history and heritage
- Attract new clients by being a Brand Ambassador through networking within the community
- Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards/expectations
- First manager to contact should a difficult client issue arise
- Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
- Be Relentlessly Creative and approach challenges with an innovative mindset
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully; Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
Key Holder Supervisor
Victoria's Secret
Joliet, IL
11.2014 - 07.2018
- Responsible for developing and coaching a team of 20+ associates
- Perform schedule planning
- Meet/exceed sales goals
- Leading the team to success with VS credit card applications, helped to increase metrics
- Assistance in decreasing store inventory shrinkage from 7.2% to 2.5%, keeping track daily and submitting burglary reports for every theft (known and unknown)
- Deliver a fun, healthy, enjoyable atmosphere to work in
- Encouraging success and improvements with all associates (celebrate even the smallest wins)
- Creating an environment for every guest to feel beautiful and confident when they leave the store
- Creating an inclusive environment for all
Education
Business -
joliet junior college
Joliet, ILSkills
- Customer service
- Communication skills
- Guest services
- Time management
- Event Management
- Business Development
- Business Analysis
- Organizational Skills
- Event Planning
- Schedule Management
- Microsoft word, Excel, PowerPoint
Timeline
Assistant Store Manager
Tjmaxx
01.2025 - Current
Sales manager
Ulta beauty
08.2022 - 05.2024
Client Advisor
Gucci
07.2018 - 01.2020
Key Holder Supervisor
Victoria's Secret
11.2014 - 07.2018
Business -
joliet junior college