Iseli Centeno

• See the 'Brand Representative' description.

Additional duties include:

• Ensured that proper cash handling procedures were followed at all times.
• Trained new staff on company policies, procedures, and standards of performance.
• Maintained accurate records of guest interactions and transactions.
• Assigned tasks to team members based on their individual strengths and weaknesses.
• Participated in regular meetings with leaders to discuss challenges and brainstorm solutions.
• Analyzed daily operations reports to identify discrepancies in sales figures, or other irregularities.
• Created a positive work environment by promoting teamwork among employees.

• Greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
• Assisted customers by answering their questions, and asking open-ended questions to understand needs and suggest suitable merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Created personalized looks that complemented individual style, body type, and personality.
• Provided expertise on current fashion trends and styling techniques.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Completed transactions in an efficient manner while providing excellent customer service.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

• Toured school with parents considering enrolling children in school, presenting school in a positive light.
• Networked with professors and administrators on campus to develop pathways to reach students through support from campus faculty and staff.
• Studied campus demographic information to identify key components of student body.
• Displayed strong public speaking and communication skills to facilitate high quality guest tours.
• Developed friendly relationships to achieve high level of satisfaction.
• Wrote and mailed follow up notes.
• Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
• Handled large group tours during events on campus.

• Greeted and welcomed patients upon arrival at the office, ensuring their comfort throughout their visit, provided them with necessary paperwork, and verified insurance information.
• Answered incoming calls and confirmed patient visits.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Ensured that all HIPAA regulations were followed while handling confidential patient information.
• Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.

• Documented patient records with procedures performed and added notes taken to charts.
• Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
• Greeted patients and escorted them to an examination room.
• Entered patient data into the dental records system and observed confidentiality rules to maintain patient privacy.
• Prepared treatment rooms for dental procedures by setting up instruments, equipment, and materials needed for each procedure.
• Cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
• Maintained an organized and clean environment in the dental office, including sterilizing instruments and equipment.
• Communicated effectively with co-workers to ensure smooth operations within the clinic.
• Observed patients' reactions to dental treatments before, during, and after procedures.
• Participated in continuing education opportunities to stay abreast of advances in dentistry.

• Provided instruction and guidance to students in laboratory techniques, safety procedures, general laboratory protocols, assigned readings, and lecture materials.
• Employing chemistry knowledge and utilizing reference materials to prepare for the lab.
• Instructing and monitoring student groups on individual aspects of subject matter and safety protocols.
• Grading assignments and proctoring exams.

• Utilizing strong attention to detail while completing cleaning tasks such as sanitizing bathrooms, dusting, silver polishing, and organizing items.
• Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.

• Maintaining focused, inclusive, and supportive learning and working environments.
• Contributing to a positive educational setting by delivering gentle discipline and promoting student success.
• Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.