Isha Anastasia
Santa Ana,CA
Summary
Strategic Regional Operations Director with 8 years of experience in urgent care, focusing on operational excellence and continuous improvement. Spearheaded initiatives across 12 locations, improving patient throughput by 25% and reducing wait times by 30 minutes per visit. Seeking Engagement Director role at Easterseals to drive enhanced engagement and operational efficiency through proven leadership and data-driven action plans.
Overview
10
10
years of professional experience
Work History
Regional Operations Director
Exer Urgent Care
El Segundo, CA
11.2021 - Current
- Mentor and coach 5 -7 multi-center managers, cultivating a culture of operational excellence and continuous improvement to achieve regional financial and operational goals
- Pioneer strategic initiatives to optimize urgent care operations, leveraging industry trends and data insights to drive significant improvements in service quality and efficiency
- Spearhead strategic initiatives across 12 locations, driving operational excellence and aligning center performance with industry benchmarks for measurable growth
- Analyze financial statements and KPIs, aligning center performance with industry benchmarks and annual goals to propel measurable growth in urgent care operations
- Implement data-driven action plans, enhancing patient service quality while effectively controlling costs, resulting in improved financial and operational metrics
- Revamped check-in protocols and resource allocation strategies across 15 urgent care centers, achieving a 25% improvement in patient throughput and reducing wait times by an average of 30 minutes per visit
Multi-site Administrator / Medical Initiatives & Partnerships
Marque Medical Clinic, LLC
Irvine, CA
07.2019 - 11.2021
- Implemented policies and enhanced patient access via telemedicine, improving efficiency across sites
- Led a team of 10 managers to exceed revenue goals, optimize labor, and increase NPS scores
- Collaborated with CEO/CFO on budgets, monitored variances, and ensured financial targets
- Mentored leaders, improving management in operational and clinical departments, fostering excellence
- Oversaw multi-site operations, driving growth and reducing purchasing costs by 14.7%
- Spearheaded the development and launch of cross-site medical initiatives, increasing patient satisfaction by 25% and forging partnerships with local health organizations to enhance service delivery
- Authored comprehensive market recommendations to enhanced strategic decision-making, resulting in a 20% increase in partnership engagements over 12 months through data from patient feedback tools and competitor analysis
Site Operations UC & IM Department
Providence St. Joseph Health
Mission Viejo, CA
12.2018 - 07.2019
- Directed operations for Internal Medicine and Urgent Care, managing 65+ staff, ensuring compliance with OSHA, HIPAA, and PHI
- Collaborated with teams across departments to streamline workflows and enhance the care experience in the Urgent Care and Internal Medicine Department, leading to a 30% increase in patient satisfaction scores
- Collaborated with C-level executives to enhance healthcare delivery systems, aligning operations with long-term goals
- Guided site supervisors through administrative challenges, fostering open communication and improving efficiency
- Streamlined appointment scheduling systems, reducing patient wait times by 25% and increasing appointment accuracy
- Administered budget management initiatives for the department, achieving a 15% cost reduction while maintaining service quality across both Internal Medicine and Urgent Care
Director of Operations
Montage Recovery, LLC
Laguna Niguel, CA
11.2016 - 12.2018
- Oversaw high-end residential treatment program, increasing client census by 25% through strategic service enhancements and staff collaboration initiatives
- Succeeded in enhancing supply chain efficiency, reducing operational costs by 15% through strategic vendor negotiations and process optimization initiatives
- Directed revenue cycle management, optimizing billing and coding for improved financial performance
- Implemented new policies, aligning with DHS and DHCS standards, ensuring facility compliance
- Led cross-functional teams in implementing new policies, fostering a culture of continuous improvement and strengthening overall operational effectiveness
IT Trainer, Education & Group Implementation
St. Joseph Heritage Healthcare
Anaheim, CA
07.2014 - 11.2016
- Spearheaded the adoption of new EHR functionalities by conducting over 50 hands-on workshops annually for clinical staff, achieving a 95% user satisfaction rate and reducing support tickets by 30%
- Managed eLearning content for clinical modules, maintaining accuracy and relevance
- Developed tailored training documentation, facilitating smooth ICD-10 adoption across ministries
- Optimized eLearning content for 600+ physicians, enhancing training accuracy and accessibility
- Conducted research to identify gaps in training content, leading to a 20% increase in eLearning module effectiveness using surveys and feedback analysis
- Designed and delivered over 100 interactive training sessions for healthcare staff annually, utilizing e-learning platforms and multimedia tools, resulting in a 40% improvement in user competency scores
Education
Bachelor of Arts - Leadership & Organizational Dynamics
Azusa Pacific University
Azusa, CASkills
Leadership & Management
Team Development
Organizational Leadership
Change Leadership
Talent Management
Stakeholder Engagement
Crisis Management
Strategic Thinking & Decision-Making
Proactive Problem-Solving
Analytical Decision-Making
Resource Allocation
Organizational Restructure
Operational & Process Excellence
Operational Excellence
Project Management
Process Optimization
Change Implementation
Regulatory Compliance
Communication & Collaboration
Consultative Communication
Collaborative Partnership
Conflict Resolution
Technical & Analytical Expertise
Internet Research Expertise
Database Systems Knowledge
Market Analysis
Human Resources & Talent Development
Human Resources
Talent Management
References
References available upon request.
Timeline
Regional Operations Director
Exer Urgent Care
11.2021 - Current
Multi-site Administrator / Medical Initiatives & Partnerships
Marque Medical Clinic, LLC
07.2019 - 11.2021
Site Operations UC & IM Department
Providence St. Joseph Health
12.2018 - 07.2019
Director of Operations
Montage Recovery, LLC
11.2016 - 12.2018
IT Trainer, Education & Group Implementation
St. Joseph Heritage Healthcare
07.2014 - 11.2016
Bachelor of Arts - Leadership & Organizational Dynamics
Azusa Pacific University
Similar Profiles
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
Alyssa Rose ViramontesAlyssa Rose Viramontes
Medical Assistant at Exer Urgent CareMedical Assistant at Exer Urgent Care
CRYSTALLE REEDCRYSTALLE REED
Customer service at Exer Urgent CareCustomer service at Exer Urgent Care
Candace DarrisCandace Darris
Lead Medical Assistant at Exer Urgent CareLead Medical Assistant at Exer Urgent Care
Eric MendozaEric Mendoza
Server at Jazz KitchenServer at Jazz Kitchen