Isha Cabeza
East Alton,IL
Summary
Mortgage Specialist/Processor with over three years of experience working as a mortgage servicing professional. Seeking to obtain a challenging position in a reputable company where I can fully utilize my knowledge and skills to make a significant contribution to the success of the company. Proficient customer service and management skills, successful in reviewing files, preparing documents, answering customer questions, concerns, and data entry. Ready to offer my skills in which will create a smooth daily operational environment.
Overview
16
16
years of professional experience
Work History
Underwriting Assistant/Sr. Mortgage Specialist (Home Equity)
Citi Bank
O'Fallon, MO
03.2021 - 03.2024
- Responsible for executed full review of each assigned application including the credit report, Desktop Underwriter and Decision Select
- Review of income documents including paystubs, W2's, tax returns, retirement, and Profit & Loss statements as well as asset documents were part of the full review
- Working in a time sensitive manner wih each assigned file to move to Underwriting for decision was my primary goal.
Credit Underwriter For the Decision on Demand Group (Home Equity)
Citi Bank
O'Fallon, MO
11.2020 - 03.2021
- Primarily responsible for receiving inbound calls from Citibank 1branch personal bankers assisting clients to obtain a conditional approval of the loan application
- I would investigate research of credit, debt, property, employment, income, and personal identification
- My goal was to obtain a conditional approval for the client to move the file along to the next phase of booking.
Weight loss Consultant/Counselor/Co-Manager
Slim 180
Chesterfield, MO
07.2019 - 03.2020
- Help clients find a weight loss program that fits their lifestyle
- Guide them too a better life through the use of exercise and diet and the many health conscious products that we sell.
Service Specialist
Caring Solutions
Saint Louis, MO
06.2018 - 07.2019
- Working with special needs adults too ensure they are taking proper care of themselves
- Assisting with any and all complications and physical and mental needs.
Hostess
Red Robin
Fenton, MO
07.2015 - 06.2018
- Greeting guests with a smile while guiding them too their seating area
- Provided guests with daily menu's and drink features
- Managed the hostess area to make sure it remained orderly and presentable.
Nanny
Leslie Bauer
O'Fallon, MO
09.2009 - 07.2015
- Ensuring the safety of the children and pets
- Cared for the home and made sure the children remained on a schedule.
Flight Attendant
US Airways (Phoenix Base)
Phoenix, AZ
10.2007 - 09.2009
- Assisting passengers while boarding and departing the aircraft
- Provided passengers comfort during their flight
- Emergency certified and trained to work in toe with flight crew to make sure our passengers were safe and comfortable.
Education
Flight Attendant
US Airways Training Center
Phoenix, AZ10-2004
Child Development
El Camino College
Torrance, CASkills
- Excellent verbal and written communication
- Proficient in Microsoft office and Excel
- Very adaptable and self motivated
- Critical decision making skills
- Bilingual - Spanish/English
- Ability too build good relationships with staff and customers
- Excellent Analytical skills
- Multitasker
- Detail Oriented
- Data Entry
- Goal-Oriented
- Credit check knowledge
- Loan Servicing
- Loan Processing and Collaboration
References
Christine M Gettings, Assistant Vice President Operational Risk Sr. Analyst for Citi Bank, (636)261-8908, (636)295-5273, Tina.gettings@citi.com
Timeline
Underwriting Assistant/Sr. Mortgage Specialist (Home Equity)
Citi Bank
03.2021 - 03.2024
Credit Underwriter For the Decision on Demand Group (Home Equity)
Citi Bank
11.2020 - 03.2021
Weight loss Consultant/Counselor/Co-Manager
Slim 180
07.2019 - 03.2020
Service Specialist
Caring Solutions
06.2018 - 07.2019
Hostess
Red Robin
07.2015 - 06.2018
Nanny
Leslie Bauer
09.2009 - 07.2015
Flight Attendant
US Airways (Phoenix Base)
10.2007 - 09.2009
Flight Attendant
US Airways Training Center
Child Development
El Camino College
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