Jonathon Rawls
Hattiesburg,MS
Summary
Dynamic professional with strong communication, relationship-building, and problem-solving skills. Experienced in guiding individuals through complex concepts and fostering trust and understanding. Committed to helping clients navigate financial options and achieve their homeownership goals with confidence. Adaptable, detail-oriented, and dedicated to continuous growth, with a passion for delivering exceptional service in a fast-paced financial environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Equity Lending Specialist
Regions Bank
Hattiesburg, Mississippi
10.2025 - Current
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Developed loan contracts and explained contract terms to clients.
- Collaborated with company teams to expedite loan approval processes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Approved or denied loan applications and explained reasoning behind decisions.
Owner/Operator
Vacation Rental/Self Employed
New Orleans, LA
09.2019 - 05.2026
- Managed cash flow for operating expenses and net income
- Achieve high levels of customer satisfaction through comprehensive engagement
- Handled troubleshooting for all guest inquiries
- Conducted market analysis to stay competitive.
Mortgage HLD Phone Representative
Regions
Hattiesburg, Mississippi
12.2024 - 10.2025
- Answered, screened and processed high volume of calls daily with call management system and web-based communications (1,500-2,000 calls per month).
- Meets or exceeds production goals, primarily by converting leads into qualified referrals, resulting in closed mortgage loans.
- Navigated through computer systems to review information and respond appropriately to callers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Teacher
Success @ Thurgood Marshall
New Orleans, LA
07.2015 - 01.2024
- Kept detailed records of student progress, attendance, and behavior.
- Cultivated robust connections with students, parents, and colleagues through clear communication
- Collaborated with educators and staff to achieve educational goals
- Facilitated hands-on activities to boost classroom engagement.
Coach
Hattiesburg Futbol Club
Hattiesburg, Mississippi
08.2008 - 05.2015
- Scouted and recruited players from local schools and other teams while at tournaments.
- Facilitated parent meetings, shared a vision for the team, and addressed concerns.
- Managed and oversaw event logistics for fundraisers.
- Issued constructive criticism, improving team outputs.
Education
Master of Arts - Education Administration
William Carey University
Hattiesburg, MSBachelor of Arts - Education
University of Southern Mississippi
Hattiesburg, MSSkills
- Customer Service
- Strong Written & Verbal Communication
- Organized
- Detail Oriented
- Problem Solving & Solution Oriented
- Multitasking
Certification
- Intuit Academy Tax Level 1
- Intuit Bookkeeping
- Quickbooks Online Certified ProAdvisor
- TESOL Certified
Timeline
Home Equity Lending Specialist
Regions Bank
10.2025 - Current
Mortgage HLD Phone Representative
Regions
12.2024 - 10.2025
Owner/Operator
Vacation Rental/Self Employed
09.2019 - 05.2026
Teacher
Success @ Thurgood Marshall
07.2015 - 01.2024
Coach
Hattiesburg Futbol Club
08.2008 - 05.2015
Master of Arts - Education Administration
William Carey University
Bachelor of Arts - Education
University of Southern Mississippi