Pamela Gonzalez
Garland,TX
Summary
Highly motivated lending specialist with desire to take on new challenges. Strong work ethic,adaptability,and exceptional interpersonal skills. Excel in using communication, problem-solving, and adaptability skills to achieve goals and meet client needs. Recognized for consistently exceeding sales targets and delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Home Equity Lending Specialist
Bank of America
Garland, TX
06.2022 - Current
- Makes credit decisions on consumer direct loan products with strong focus on Home Equity lines of credit adherence to Bank credit policies and department procedures.
- Effectively balance performance, risk, and client relationship care.
- Developed and maintained relationships with potential customers to increase loan business.
- Identified opportunities for cross-selling additional products and services.
- Build relationships with clients to understand their financial goals and needs, to tailor solutions.
- Provide excellent client care with industry-leading products, services, and education.
Jr. Mortgage Loan Officer
Prosperity Bank
Plano, TX
10.2021 - 01.2022
- Support the origination, or may originate, high-quality mortgage loans, including Conventional, Jumbo, FHA, USDA, VA, and portfolio loans.
- Managing customer experience through the entire loan process, from origination and analysis to loan closing.
- Assisting the MLO with all origination responsibilities, including focusing on marketing activities and promotional strategies to attract new customers.
- Meeting with potential customers to understand their financial needs and find the best mortgage product to suit those needs.
- All other tasks as assigned by the MLO.
- Reviewed loan files and updated to match current standards.
Personal Banker
JP Morgan Chase
Dallas, Tx.
07.2012 - 04.2021
- Provide personal financial counseling, assist with lending services
- Established relationships with 15 to 20 existing customers daily to sustain high satisfaction ratings and retention
- Acquire new customers and deepen existing relationships through profiling and uncovering additional needs
- Evaluate client's financial needs and recommend products to meet their needs and exceed customer expectations
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer
Retail Sales Representative
T-Mobile USA
Mesquite, Tx.
11.2009 - 06.2012
- Quota-surpassing sales representative with history of exceeding employer expectations across diverse industry
- Persuasive communicator
- Use consultative selling skills to Identify opportunities, overcome objections, and build relationships with customers
- Adept in conveying benefits of products/services and generating customer interest
- Provided every customer with professional and polite support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Provided outstanding customer service to 15 to 18 customers daily, increasing customer service feedback by 100%
Education
Some college (No Degree) -
Eastfield College
Mesquite, TXAccomplishments
- Pinnacle Award winner 2023
- Promoted to Officer
- Consistently reached Q1 every quarter
Languages
Spanish
Professional
Timeline
Home Equity Lending Specialist
Bank of America
06.2022 - Current
Jr. Mortgage Loan Officer
Prosperity Bank
10.2021 - 01.2022
Personal Banker
JP Morgan Chase
07.2012 - 04.2021
Retail Sales Representative
T-Mobile USA
11.2009 - 06.2012
Some college (No Degree) -
Eastfield College
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