ISHA MAHAJAN
Chicago,Illinois
Summary
With 16+ years Experience, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Resource Fulfillment /Program Manager Consultant
Tata Consultancy Services
07.2022 - Current
- Establish and run governance to ensure sufficient capacity availability to meet forecasted work.
- Establish and maintain the workforce view of available FTE's, Internals, contractors, Cross trainings FTE's, Third party BA's to meet the future demands.
- Build a collaborative relationship across stakeholders and the external parties.
- Be problem resolver - Understanding the Market need and assessing the challenges and finding an optimal Solution to meet the requirement
- Process management and optimal utilization of the resources onboarding, offboarding, Extensions.
- Prepared and presented the Review Metrics/score card for the management reviews to ensure the proper utilization of the available skills and ensure a proper bench strength maintained.
- Proper utilization of the vendor management optimization and ensure best practices implemented.
- Monitors Service and Operating level agreements.
- Arranged the Hiring drives for the global skillset.
Resource Fulfillment and Vendor Management
Tata Consultancy Services
01.2016 - 04.2022
- Establish and run governance to ensure sufficient capacity availability to meet forecasted work.
- Establish and maintain the workforce view of available FTE's, Internals, contractors, Cross trainings FTE's, Third party BA's to meet the future demands.
- Build a collaborative relationship across stakeholders and the external parties.
- Be problem resolver - Understanding the Market need and assessing the challenges and finding an optimal Solution to meet the requirement
- Process management and optimal utilization of the resources onboarding, offboarding, Extensions.
- Prepared and presented the Review Metrics/score card for the management reviews to ensure the proper utilization of the available skills and ensure a proper bench strength maintained.
- Proper utilization of the vendor management optimization and ensure best practices implemented.
- Monitors Service and Operating level agreements.
- Arranged the Hiring drives for the global skillset.
- Enhanced vendor relationships by implementing effective communication strategies and addressing concerns promptly.
- Streamlined vendor management processes, resulting in improved efficiency and reduced overhead costs.
- Adding up the Right person at the Right time.
- Did a manpower planning for the Life Science skillset.
- Handled the Campus drives and the Campus recruitments for the freshers.
- Handled the Visa processes in liaisons with the mobility team for unit.
CVS – Chicago, IL, Mainframe Support Lead/ Onsite Coordinator
TCS
01.2015 - 02.2016
- Leading and coordinating with the client teams to understand the business processes
- Working on the Agile stories and coordinating in the Agile calls
- Planning and developing the test scripts for the iteration testing, SIT, UAT per the requirement analysis
- Coordinating the offshore teams for mocking up the test data and the test files to populate/validate the test scenarios
- Developing the mainframe test jobs and executing them and resolving the issues
- Adding/Executing/Passing the test scripts in QC
- Executing the jobs in the Scheduler Control – M
- Validating the test cases
- Raising defects in the QC for the defects.
Humana, Louisville, KY, Mainframe Development Lead/Onsite Coordinator
TCS
04.2013 - 01.2015
- Lead the development of the new codes for an enhancement module
- Ramped up the business team to 5 associates for TCS
- Understanding the system knowledge, Preparing the Requirement Specification document
- Coordinating with the offshore team
- Preparing the new flow diagrams and the codes
- Ensuring the Code Review/ Test Reviews/Quality reviews
- Delivering the zero defect go live of the codes.
RBS INDIA DEVELOPMENT CENTRE PRIVATE LIMITED, Gurgaon TCS.
TCS
11.2010 - 02.2012
- Working as an onsite coordinator at the offshore client location.
United Health Group
02.2009 - 11.2010
- Working on the Mainframe support on the health care module.
Accenture Services Private Limited
12.2006 - 02.2009
- Was been working on Incident Management tickets and problem-solving tickets.
Education
Project Management
Project Management Planning
PMI01.2023
Master of Computer Applications - Computer Science And Programming
Banasthali Vidyapeeth
India07.2006
Skills
- Resource Fulfillment/Planning/ budgeting
- Program Management
- Vendor Management/Optimization
- Stakeholder Management
- People Management
- Status/KPI's Reporting
Previous Experience
- CVS, Chicago, IL, Mainframe Support Lead/ Onsite Coordinator, Jan 2015- Feb 2016, Got the spot award for the successful implementation of the new modules., Leading and coordinating with the client teams to understand the business processes., Working on the Agile stories and coordinating in the Agile calls., Planning and developing the test scripts for the iteration testing, SIT, UAT per the requirement analysis., Coordinating the offshore teams for mocking up the test data and the test files to populate/validate the test scenarios., Developing the mainframe test jobs and executing them and resolving the issues., Adding/Executing/Passing the test scripts in QC., Executing the jobs in the Scheduler Control – M., Validating the test cases., Raising defects in the QC for the defects.
- Humana, Louisville, KY, Mainframe Development Lead/Onsite Coordinator, April 2013- Jan 2015, Lead the development of the new codes for an enhancement module., Ramped up the business team to 5 associates for TCS., Understanding the system knowledge, Preparing the Requirement Specification document., Coordinating with the offshore team., Preparing the new flow diagrams and the codes, Ensuring the Code Review/ Test Reviews/Quality reviews, Delivering the zero defect go live of the codes, Received the Client Appreciation for the new module Ramp up and TCS management for the business growth in new area., COBOL, JCL, DB2, Mainframes
- RBS INDIA DEVELOPMENT CENTRE PRIVATE LIMITED, Gurgaon TCS, Nov-2010 To Feb -2012, Working as an onsite coordinator at the offshore client location, Got an appreciation for the dedication in the short span., Mainframe
- United Health Group, UHG, Feb 2009- Nov 2010, Working on the Mainframe support on the health care module., Got the appreciation for the cost saving new job created using the JCL., Been into the batch processing of the mainframe jobs
- Accenture Services Private Limited, Barclays, Dec 2006- Feb 2009, Was been working on Incident Management tickets and problem-solving tickets, Appreciation for a short mickey mouse program done to save the batch errors., Mainframe batch
Current Role
Program Manager– North America IOTDE/Bangalore EIS- Life Sciences, Feb 2016-Apr 2022, Ramping up of the existing and the new accounts., Build a collaborative relationship across, Be problem resolver - Understanding the Market need and assessing the challenges and finding an optimal Solution to meet the requirement., Prepared and presented the Review Metrics for the management reviews.
Achievements And Awards
- On The Spot Award, 01/01/19, Awards for Excellence, On The Spot Awards
- On The Spot Award, 04/06/17, Awards for Excellence, On The Spot Awards
- On The Spot Award, 10/12/15, Awards for Excellence, On The Spot Awards
- Best Team, 10/11/11, Awards for Excellence, Star Awards
- On The Spot Award, 07/18/11, Awards for Excellence, On The Spot Awards
Additional Information
Green Card EAD holder, and do not need any Visa sponsorship.
Currently Residing in Chicago.
Timeline
Resource Fulfillment /Program Manager Consultant
Tata Consultancy Services
07.2022 - Current
Resource Fulfillment and Vendor Management
Tata Consultancy Services
01.2016 - 04.2022
CVS – Chicago, IL, Mainframe Support Lead/ Onsite Coordinator
TCS
01.2015 - 02.2016
Humana, Louisville, KY, Mainframe Development Lead/Onsite Coordinator
TCS
04.2013 - 01.2015
RBS INDIA DEVELOPMENT CENTRE PRIVATE LIMITED, Gurgaon TCS.
TCS
11.2010 - 02.2012
United Health Group
02.2009 - 11.2010
Accenture Services Private Limited
12.2006 - 02.2009
Project Management
Project Management Planning
Master of Computer Applications - Computer Science And Programming
Banasthali Vidyapeeth
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