Isha Tirado-Baker
Summary
Court support professional with over eleven years of experience in case file management and departmental efficiency. Demonstrated leadership and analytical problem-solving abilities, contributing to enhanced team performance. Recognized for exceptional customer service and effective communication, achieving high success rates in dispute resolution.
Overview
22
22
years of professional experience
Work History
Court Support Specialist / Deputy Clerk
Hillsborough County Courthouse
01.2018 - Current
- Processed and examined electronically filed documents for accuracy and compliance.
- Managed document system to enhance retrieval and organization of files.
- Applied office policies and procedures daily to ensure operational consistency.
- Reviewed case files, performed precise data computation, sealed, and issued legal documents.
- Trained new hires and provided ongoing support to current staff.
- Handled confidential information while adhering to security protocols.
- Researched laws, statutes, and directives to inform decision-making processes.
- Communicated effectively with management, attorneys, staff, and the public.
Supervisor – Civil Division
Superior Court of New Jersey, Monmouth County
06.2016 - 08.2017
- Developed and implemented policies to enhance departmental effectiveness.
- Supervised and trained staff, fostering team cohesion and performance.
- Monitored workflow and delegated tasks to optimize team productivity.
- Conducted performance evaluations and managed career progression for team members.
- Resolved disputes using effective interviewing techniques and conflict resolution strategies.
- Planned and facilitated monthly meetings to address concerns and ensure alignment.
- Maintained court records while preparing reports alongside various administrative duties.
- Collaborated with management and departments to improve workflow and customer service.
Court Services Officer
Superior Court of New Jersey, Monmouth County
06.2012 - 06.2016
- Managed case files from intake to disposition, ensuring thorough documentation and compliance.
- Mediated cases, achieving high success rates in settlements through effective negotiation.
- Conducted comprehensive legal research to resolve complex civil cases and settle disputes.
- Analyzed contracts and settlement agreements for compliance with legal standards.
- Reviewed court activities to verify adherence to court rules and administrative directives.
- Researched and addressed outstanding escrow reports, facilitating timely resolutions.
- Resolved customer complaints by implementing fair and effective solutions.
- Identified training needs and coached staff through formal and informal methods.
Administrative Assistant
Superior Court of New Jersey, Monmouth County
10.2011 - 06.2012
- Delivered administrative support to EEO Officer and Trial Court Administrator’s Office.
- Supervised and assigned tasks to volunteers for optimal project execution.
- Produced flyers, posters, and PowerPoint presentations for community outreach initiatives.
- Conducted surveys and generated reports with actionable recommendations for improvements.
- Prepared statistical workforce analysis for courts across New Jersey.
- Provided customer service to judges, litigants, and court staff, ensuring effective communication.
Real Estate Agent
Weichert, Realtors
05.2006 - 10.2010
- Sold residential properties in Monmouth County, New Jersey, achieving high customer satisfaction.
- Managed contracts from inception to closing, ensuring compliance and accuracy.
- Analyzed contract conditions and negotiated favorable terms for clients.
- Effectively negotiated sales and purchases of properties, maximizing profitability.
- Resolved issues promptly to facilitate successful property transactions.
- Conducted statistical market analysis to inform pricing strategies and proposals.
- Prepared compelling sale proposals for prospective buyers, enhancing conversion rates.
Supervisor
Water Out Restoration Solutions
03.2005 - 05.2010
- Supervised technicians and administrative staff to enhance operational efficiency.
- Managed recruitment and benefits administration, addressing employee relations as needed.
- Conducted performance evaluations and implemented progressive discipline measures.
- Oversaw national and international franchise accounts to ensure compliance with standards.
- Processed purchase orders and requisitions for necessary products and services.
- Analyzed vendor, sales, and service contracts to optimize terms and conditions.
- Ensured contract stipulations were met, resolving issues promptly.
- Developed programs to address office needs through thorough analysis.
Paralegal
Law Office of Steven Abelson
09.2003 - 03.2005
- Prepared Chapter 7 and Chapter 13 bankruptcy filings for over 200 clients.
- Conducted telephone interviews with potential clients to gather necessary information.
- Analyzed and processed documents through electronic filing systems.
- Scheduled court dates to ensure timely case progression.
- Generated comprehensive data reports to track bankruptcy case statuses.
- Provided exceptional customer service to clients throughout bankruptcy process.
Education
Associates Degree - Applied Science, Paralegal Studies
Brookdale Community College
Skills
- Supervisory experience over five years
- Court support experience over eleven years
- Leadership abilities
- Analytical problem-solving
- Case management expertise
- Interpersonal and communication skills
- Customer service experience over twenty years
Languages
Spanish
Elementary
Timeline
Court Support Specialist / Deputy Clerk
Hillsborough County Courthouse
01.2018 - Current
Supervisor – Civil Division
Superior Court of New Jersey, Monmouth County
06.2016 - 08.2017
Court Services Officer
Superior Court of New Jersey, Monmouth County
06.2012 - 06.2016
Administrative Assistant
Superior Court of New Jersey, Monmouth County
10.2011 - 06.2012
Real Estate Agent
Weichert, Realtors
05.2006 - 10.2010
Supervisor
Water Out Restoration Solutions
03.2005 - 05.2010
Paralegal
Law Office of Steven Abelson
09.2003 - 03.2005
Associates Degree - Applied Science, Paralegal Studies
Brookdale Community College
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