Isha Tomlinson
Brooklyn,NY
Summary
Desirous of a challenging position to apply creative problem solving and provide a great customer experience. A well-qualified leader with versatile skills including team supervision opening, closing the store and delegating responsibilities, training baristas as needed and developing positive relationships with the staff, inventory management, and ensuring the customer's experience is fast efficient, and friendly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ramp/ White Glove Agent
Delta Airline
04.2022 - Current
- Assisting with loading and unloading passenger devices on/off aircraft
- Utilizing Avtech handheld to upload photos and remarks
- Guide aircraft into and out of parking positions using hand signals
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of devices.
Retail Sales Coordinaor
Puig Fragrance Group
04.2009 - Current
- Developed strong relationships with coworkers through effective communication
- Maintain a clean organized work environment while filling in planographic designs for various fragrances, while sampling to customers
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the day.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Supervisor
Starbucks
05.2013 - 01.2022
- Enhanced team productivity by implementing efficient shift scheduling and task delegation
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Daily cash management and inventory counts to ensure total operating was to standard
Education
Diploma -
School for Democracy and Leadership
Brooklyn, NYAssociate Degree - Liberal Arts
Kingsborough Community College
Brooklyn, NY12.2019
Skills
- Food safety knowledge
- Food Preparation
- Customer Service
- Data Management
- Order Taking
- Leadership and Management
Certification
CPR And Food Handlers Certification
Timeline
Ramp/ White Glove Agent
Delta Airline
04.2022 - Current
Supervisor
Starbucks
05.2013 - 01.2022
Retail Sales Coordinaor
Puig Fragrance Group
04.2009 - Current
Diploma -
School for Democracy and Leadership
Associate Degree - Liberal Arts
Kingsborough Community College
CPR And Food Handlers Certification
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