Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Isha Washington

San Antonio,TX

Summary

Hardworking Perishable Representative with experience in delivering accurate inventory management in assorted environments. Facilitates productivity and prevents shortages through efficient receiving, processing and distribution of merchandise. Skilled in strategic inventory organization and tagging. Diligently organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.

Overview

7
7
years of professional experience

Work History

HEB Perishable Rep: Floral

HEB
01.2021 - Current
  • Continued to provide excellent customer service while diligently creating beautiful floral or balloon arrangements for customers
  • Built a strong rapport with frequenting customers, often being given total creative freedom within their set bounds
  • Balanced general everyday tasks along with assisting walk-up customers with their needs as efficiently as possible
  • Held small wedding consultations with brides and ensured their vision was accomplished within their budget and product availability
  • Created big and small special event pieces for events such as galas, birthdays, weddings, school dances, and funerals within the time constraints of providing fresh product
  • Inventory management; ordering product for the sales-floor while being mindful of shrink and gross profit. Making sure the product out for sale was still fresh and within the 5 day freshness guarantee date
  • Completed opening duties such as completing orders for the day, pulling invoices, making sure all back-stock is out if space allows, organizing and processing the fresh product delivery to put out for sale or upgrade into arrangements and wraps
  • Created custom balloon and floral pieces for quick and easy pickup for customers as well as backstock to restock what had already sold throughout the day
  • Came in on days off to assist the efficiency of the department if personal schedule did not conflict

HEB Cashier

HEB
01.2018 - 01.2021
  • Provided excellent customer service while upholding the goals of speed and precision
  • Assisted the Leads run the floor’s Hi-side and Bye-side to offer quick and friendly customer service to all
  • Maintained high IPMs while ensuring the customers felt well-tended to and kept their groceries organized and in well condition during their checkout experience
  • Served as a substitute lead when needed and helped Partners with any issues including best dealing with customer issues or how to be most efficient
  • Besides working in my home department, I offered assistance in Bakery, Floral, Grocery, and during Oaks Crossing Catering events when needed
  • Earned the privilege of managing self checkout when incorporated into the store for being a top ranking checker

Education

Bachelor of Arts - Psychology

University of Texas At San Antonio
San Antonio, TX
12.2024

High School Diploma -

Ronald Reagan High School
San Antonio, TX
05.2018

Skills

  • APA formatted writing
  • Cleanliness standards
  • Willing to Learn
  • Friendly and Personable
  • Clear Communication
  • Customer Service and Relationships
  • Complex Problem-Solving
  • Analytical Thinking
  • Emotional awareness
  • Data Analysis
  • Reliability
  • Maintaining safe environment
  • CPR Certified

Volunteer Experience

Through my University Honor Society I had participated in many volunteering events. To name a few:

  • Be My eyes – Virtually helping the visually impaired with everyday tasks.
  • Cards for Front Line workers – Sending letters of appreciation to our front line workers during the heat of the pandemic.
  • SNT leader – Leading my fellow peers in becoming better leaders by learning accountability and discipline among other things.

Outside of my honor society I have done other volunteer activities such as:

  • UTSA Days – Working in the Microbiology Lab showing new incoming students what it’s like to be in a college level laboratory.
  • Participated in Cognitive Neuroscience research studies.

Languages

Spanish
Native or Bilingual

Timeline

HEB Perishable Rep: Floral

HEB
01.2021 - Current

HEB Cashier

HEB
01.2018 - 01.2021

Bachelor of Arts - Psychology

University of Texas At San Antonio

High School Diploma -

Ronald Reagan High School
Isha Washington