ISHAN CHAUDHURI
Oakland,CA
Summary
With 5+ years in customer service and sales, I have the unique ability to provide exceptional support. From understanding client needs to issue resolution, my experience and approach ensure customer satisfaction. Transitioning to a Sales/Business Development role, I'm eager to leverage these skills for your business's growth. I am excited about making an impact on your team.
Overview
6
6
years of professional experience
Work History
BAR MANAGER
Fizzees
San Francisco, CA
08.2022 - 03.2024
- Manage bar inventory, ordering, and supplies for efficiency and cost control.
- Handle opening and closing registers and tabs to maintain financial accuracy and smooth operation
- Increased bar revenue by 20% by creating new menus, promotions, and proactively engaging with customers to understand desires and concerns
SALES ASSOCIATE
Verizon Wireless
Oakland, CA
08.2019 - 07.2020
- Established and maintained trust and rapport with inbound customers to conduct detailed needs assessments, uncover cross-sell opportunities, and pitch tailored solutions to win up to 35+ customer activations per month
- Multitasked in a fast-paced team environment to handle competing priorities including customer-facing duties,inventory management, merchandizing, opening/closing procedures, and cash handling
- Highlights: Demonstrated high standards of service excellence to consistently meet and surpass sales targets and KPIs for total revenue, new customer acquisitions, attach rate, and returns
CUSTOMER SERVICE & E-COMMERCE ASSOCIATE TEAM LEADER
Whole Foods Market
San Francisco, CA
10.2017 - 04.2019
- Successful implementation and improvement of e-commerce processes to enhance customer experience and achieve business targets
- Proactive in addressing customer needs
- Implemented a streamlined customer feedback system resulting in a 15% increase in positive customer reviews within six months.
Education
Tech Sales - SDR Bootcamp
COURSECAREERS
Remote03-2024
Bachelor of Arts - Broadcast Electronic Communications
SAN FRANCISCO STATE UNIVERSITY
12.2022
Business Start-Up: E-Commerce And Social Media Sk
COLLEGE OF MARIN
Greenbrae, CA05-2022
Timeline
BAR MANAGER
Fizzees
08.2022 - 03.2024
SALES ASSOCIATE
Verizon Wireless
08.2019 - 07.2020
CUSTOMER SERVICE & E-COMMERCE ASSOCIATE TEAM LEADER
Whole Foods Market
10.2017 - 04.2019
Tech Sales - SDR Bootcamp
COURSECAREERS
Bachelor of Arts - Broadcast Electronic Communications
SAN FRANCISCO STATE UNIVERSITY
Business Start-Up: E-Commerce And Social Media Sk
COLLEGE OF MARIN
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