Ishana Racine
Equal Opportunity Assistant
Hanover,MD
Summary
Dedicated professional with a strong foundation in human resources functions, administration, customer service, and project management. Possessing a Master’s degree in Management with a concentration in Project Management and a Bachelor’s degree in Management with a concentration in Human Resources Management, I offer a comprehensive skill set to contribute effectively to an organization's operations and goals.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
International Youth Foundation
08.2023 - Current
- Coordinate and arrange internal and external scheduling in the executive office for various meeting a meetings, briefings, trainings, and conferences.
- Prepare Powerpoint Presentation, charts and other visual aid for board and committee meeting.
- Collect, compile, and retrieve data from company Sales Force Management System ( STORM).
- Managed expense report for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Created and updated physical records and Sharepoint files to maintain current, and accurate compliant documentation.
- Serve on the HR safeguarding policy development team
- Coordinate travel arrangements, prepare itinerary and visa application management.
Operations Coordinator/Administrative Assistant
The Chefs' Warehouse
9 2019 - 4 2020
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scheduled meetings and appointments and updated records to assist management.
- Liaised between sales and warehouse department to facilitate communication and keep appropriate parties updated on new project developments.
- Identified plans and resources required to meet project goals and objectives throughout the project's lifecycle., including shift management and new employee training.
- Wrote daily operations report for both internal and external team.
- Performed a variety of office administrative functions that includes data entry, records management, filling and distribute paychecks in warehouse department.
- Reviewed customer BOL's and recorded customer payment checks.
Educational Sales Coordinator
Live Learning Technologies
09.2022 - 01.2023
- Answered and responded to over 40 customer calls daily, emails, and chat messages to answer questions about products and services.
- Scheduled and made follow call and request for information.
- Addressed questions or concerns from students inregards to tutor assignment and cost of service.
- Kept detailed sales and customer information records in CRM software, updating the database regularly to maintain top-notch service using Avia.
- Explained tutoring benefits, schedules, working conditions, and promotion opportunities.
- Used CRM software Genesys to register clients, maintain detailed contact logs and account records, and process customer payments.
Elementary School Teacher
Boundbrook Primary (Elementary) School
09.2013 - 04.2016
- Designed and presented lesson plans in one or more academic subjects using various teaching techniques to appeal to a class of 38 students with multiple learning styles within assigned grade levels.
- Set up and present PowerPoint presentations for parent-teacher teleconferences.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Proofread lesson plans written by planners, and students work to correct spelling, punctuation, and grammar.
Education
Master of Arts - Management
American Public University System
Charles Town, WVBachelor of Arts - Management
American Public University System
Charles Town, WVAssociate Degree - Teaching, Primary Education
College of Agriculture, Science And Education
Skills
Microsoft Word and Excel
Microsoft Outlook
Microsoft PowerPoint
Scheduling/Calendar Management
Report Writing
SharePoint
Project Management
Human Resource Functions
Excellent written and Oral Communication
Organized and Detail Oriented
Teaching
Data Entry
Timeline
Administrative Assistant
International Youth Foundation
08.2023 - Current
Educational Sales Coordinator
Live Learning Technologies
09.2022 - 01.2023
Elementary School Teacher
Boundbrook Primary (Elementary) School
09.2013 - 04.2016
Operations Coordinator/Administrative Assistant
The Chefs' Warehouse
9 2019 - 4 2020
Master of Arts - Management
American Public University System
Bachelor of Arts - Management
American Public University System
Associate Degree - Teaching, Primary Education
College of Agriculture, Science And Education