Ishara Rolle

Cheerful and upbeat professional with a history of meeting customers' expectations with every opportunity. Customer service expertise in teamwork, leadership, diligence, and hard work. Healthcare experience supporting organizations, volunteering, and providing exceptional care. Utilizing the missions, values, and philosophy. Excellent interpersonal skills to consistently interact with patients, families, visitors, and all levels of staff in a courteous manner to maintain positive working relationships. Good verbal and written communication skills with the ability to understand technical and medical terminology. Highly motivated, trustworthy, and sincere in all interactions. Demonstrates professionalism, strong computer, and Microsoft skills. Proven ability to remain calm and handle emergencies, take directions well, and work successfully with diverse patients, families daily to provide patient care and anticipate needs. Ability to independently prioritize and organize work for accurate and timely completion. Believes strongly in good customer service delivery during patient registration. A clear understanding of insurance options that are available to patients. Strive to make the patient registration process as pleasant as possible. Knowledge of policies, procedures, and regulatory compliance including HIPPA. Proven expertise in customer service satisfaction, multitasking, and identifying complex issues every day. The rewarding part of a job is watching everything fall into place, meeting the team goals with a positive mindset every day.

E.W.F. Stirrup Elementary School (8years summer term)(2009-2016) Miami,Fl

Front desk assistant : Greets parents,students,and visitors

Answer incoming calls, transfer and communicate the necessary information is transferred over to schedule meetings for parents , support the administration and facility throughout the school , cleaning class room assisting teacher in need. Keep record and update phone records for the new school year, such as registration, medical records , bus routes, transcripts, parent contact information. Handle widerange of inquires and request.

Jackson North Medical Center - Pediatric Care (2017) Miami , Fl , Dr.Gray Clinc

Demonstrate professionalism while answering phone calls, interacted with patients,and families on a daily basis to provide patient care. Good knowledge of medical terms and technology. Excellent data entry skills and clear understanding of insurance options that are available to the patients. Strive to make patient registration process as pleasant as possible