Ishatpreet Kaur
Alhambra,CA
Summary
Highly motivated and outgoing Clinic Manager with over 5+ years of experience working with medical personnel. Exceptional skill in team management creating productive workflows and inspiring quality patient care. Successfully oversees human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Clinic Manager
Tia Health
09.2025 - Current
- Managed clinic support staff and streamlined daily workflow
- Supported in performance management and development of clinic teams, in partnership with HRBP
- Developed and maintained quality assurance protocols to ensure compliance with healthcare standards.
- Held 1:1s with team members, providing support, giving feedback, developing and maintaining rapport
- Led hiring and onboarding of clinic staff
- Cultivated positive clinic culture through team engagement practices
- Provided robust oversight of clinical workflows
- Managed clinic costs to budget
- Built positive relationships with clinicians, support staff, patients, community and vendors
- Ensured patient & staff safety & quality of care through incident reporting and access plans
- Effectively responded to patient experience or quality escalations
- Supported marketing team with community & clinic events
- Analyzed patient feedback to identify areas for service improvement, driving greater patient satisfaction
- Coordinated budget planning and resource allocation to maximize clinic operational effectiveness
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved
- Conducted frequent clinic walk-throughs to maintain safe work environment
Clinic Manager
Edward Chen Perinatology (OB/GYN)
07.2024 - 08.2025
- Supervised all clinic operations and employees
- Interviewed, Hired, and Trained new employees
- Scheduled surgeries and procedures
- Supervised Front and Back Office
- Managed all billing, including experience in ICD-10, CPT codes, submitting and reviewing claims, and claim appeals
- Worked with various different insurances daily for insurance verification, authorizations, and claims
- Kept track of inventory
- Increased employee retention by 50%
- Assisted with outpatient procedures
- Managed phlebotomy and labs
- Processed medical claims accurately and efficiently, ensuring compliance with industry regulations
- Analyzed denied claims to identify patterns and implemented corrective actions for future submissions.
- Ensured timely submission of claims, contributing to improved cash flow for the organization
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships
Director of Data Analytics
Blossoming Minds
01.2021 - Current
- Self employed, started this nonprofit with a group of peers
- Educational nonprofit focused on helping students' develop critical thinking skills, in relation to racial and social issues prevalent today, current focus on mental health/mental illnesses
- Manage Analytics to see how the organization is growing
- Cross work with marketing and education department
- Collaborated with senior leadership to set long-term objectives for the company.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations. Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
Staff Researcher
Perception, Action, and Development Lab at UCR
08.2021 - 08.2022
- Worked with infants, toddlers, children, and adults to research their motor and perception development
- Head started new projects
- Oversaw and Trained other RAs
- Recruited and ran participants (in lab and at home settings)
- Collected and analyzed data, Coded for relevant information
- Prepared and contributed statistical data and pertinent information for papers, grants, and other documents
- Experience in REDCap, LENA, Qualtrics, eye tracking device, Microsoft Office, SPSS/R
Executive Assistant
Mustard Seed Project
06.2019 - 08.2021
- Homeless Outreach Nonprofit
- Worked with unsheltered individuals to help connect them to resource
- Recruited, Trained, and Managed Volunteers
- Fundraiser Planning, Event Planning
- Experience in grant management
- Taking meeting notes
- Making presentations to present at conferences and quarterly meetings
- Preparing and maintaining organization records
- Working with the university to ensure proper codes and requirements have been met
- Being the connection between members and board members
- Proficient in using Microsoft office, Google suite, and Canva
- Managed multiple calendars and contacts using computer software.
- Organized and maintained executive calendars, including scheduling meetings and conference calls.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies
- Managed correspondence and communications, maintaining professionalism and confidentiality in all interactions.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Served as a liaison between departments to facilitate effective communication throughout the company
Undergraduate Research Assistant
Perception, Action, and Development Lab at UCR
02.2020 - 07.2021
- Recruit and run participants
- Collect and analyze data
- Code for relevant information
Medical Assistant
Edward Chen Perinatology (OB/GYN)
06.2017 - 08.2019
- Inspected equipment to ensure proper working order prior to use on patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Education
Bachelor of Arts - Psychology
University of California-Riverside
Riverside, CA08-2021
Skills
- Administrative leadership
- Operations management
- Research
- Medical office experience
- Medical coding
- HIPAA compliance
- Analysis skills
- Supervising experience
- Medical terminology
- Project management
- Volunteer management
- Organizational management
- Proposal writing
- Public relations
- Data Analysis
- Professional networking
- Patient interaction
- Marketing analytics
- Patient care
- EMR systems
- Profit and Loss Statements
Languages
English
Hindi
Punjabi
Timeline
Clinic Manager
Tia Health
09.2025 - Current
Clinic Manager
Edward Chen Perinatology (OB/GYN)
07.2024 - 08.2025
Staff Researcher
Perception, Action, and Development Lab at UCR
08.2021 - 08.2022
Director of Data Analytics
Blossoming Minds
01.2021 - Current
Undergraduate Research Assistant
Perception, Action, and Development Lab at UCR
02.2020 - 07.2021
Executive Assistant
Mustard Seed Project
06.2019 - 08.2021
Medical Assistant
Edward Chen Perinatology (OB/GYN)
06.2017 - 08.2019
Bachelor of Arts - Psychology
University of California-Riverside
Additional Information
Authorized to work in the US for any employer
Open to Relocating Anywhere