ISHFAQ MASIH BHATTI
Aurora,CO
Summary
I seek a challenging career that utilizes my skills and abilities and gives a chance to work in a professional environment. I will make use of my services to the best of my capabilities. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization. Known for high productivity and skill in completing tasks swiftly. Possess specialized skills in aircraft ground handling, safety procedures compliance, and baggage management systems. Excel in communication, teamwork, and problem-solving to ensure smooth airport operations and passenger satisfaction.
Overview
35
35
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Denver , CO
05.2024 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
Ramp Supervisor
Frontier Airlines
Denver, CO
01.2018 - 05.2024
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Assigned tasks to ground personnel based on workloads, skillsets, and availability.
- Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling, de-icing and fueling.
Cashier
Family Dollar
Aurora, CO
11.2017 - 01.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
English Teacher
Asif Public School
Rawalpindi, Pakistan
12.2016 - 10.2017
- Led classroom instruction for 30-40 students
- Followed curriculum while also adapting to individual student needs
- Developed and implemented English curriculum to meet the needs of students.
- Designed assessments to monitor student progress in English language development.
- Assessed student performance through tests, quizzes, and other forms of assessment.
Customer Sales Representative
Mcube (Green Steem BPO)
Rawalpindi, Pakistan
08.2016 - 12.2016
- Assessed customer needs to recommend appropriate products or services.
- Answered customer inquiries regarding product features, availability, and pricing.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
Customer Sales Representative
Al buraq Call Center
Rawalpindi, Pakistan
05.2016 - 07.2016
- Answered customer inquiries regarding product features, availability, and pricing.
Cashier
Al-Fatah Store
Islamabad, Pakistan
04.2016 - 04.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
Senior English Teacher
Khatoon-e-Fatima High School
Islamabad, Pakistan
09.2001 - 03.2016
- Led a classroom of 30-40 high school students
- Assisted the principal with designing teacher schedules
- Substituted as needed for junior teachers of all subjects
- Designed lesson plans that incorporated creative activities to engage students in the learning process.
- Provided individualized instruction to address specific learning challenges of each student.
Owner
Fakhar Stationary Nazimabad Pindora Book Store
Rawalpindi, Pakistan
01.2013 - 01.2016
- Maintained inventory of school textbooks
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
Accountant Assistant
Khatoon-e-Fatima High School
Islamabad, Pakistan
09.2001 - 03.2010
- Assisted in the preparation of financial statements, reports and records.
- Resolved discrepancies between payments received and outstanding invoices.
Urdu Teacher
St. Mark's High School
Rawalpindi, Pakistan
01.1998 - 01.2001
- Developed and implemented Urdu language curriculum for students of all ages.
- Instructed classes on grammar, pronunciation, syntax, and composition.
- Provided individual support to struggling learners.
Vice Principal and English Teacher
St. John's Academy Primary School
Sargodha, Pakistan
01.1997 - 01.1998
- Conducted regular meetings with faculty to discuss current issues in education and develop strategies for improvement.
- Facilitated the coordination of teachers, staff, parents, and community members to ensure a positive learning environment.
- Developed and implemented school-wide systems for monitoring student performance and progress.
Owner
General Store
Sargodha, Pakistan
01.1990 - 01.1998
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
English Teacher
Sargodha Catholic High School
Sargodha, Pakistan
01.1990 - 01.1996
- Provided feedback on written assignments submitted by students.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
English Teacher
St. Mary's High School
Sargodha, Pakistan
01.1998
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
Education
License of Teaching - CT
Allama Iqbal Open University
Islamabad, Pakistan01.1995
BA - Education
Punjab University
Lahore, Pakistan01.1989
F.A. - General Studies
F.A. College
Pakistan01.1987
High School -
Iqbal High School
Sargodha, Pakistan01.1984
Skills
- Problem-Solving
- Team Leadership
- Baggage Management
- Quality Control
- Safety Procedures Compliance
- Customer Service
- Communication
References
- Raja Fakhar Ul-Alam, General Manager, American Income Globe Life, 7204472013
- Ibraham Sow, Supervisor, Frontier Airlines (Menzies Aviation), 7209872930
Timeline
Ramp Agent
Southwest Airlines
05.2024 - Current
Ramp Supervisor
Frontier Airlines
01.2018 - 05.2024
Cashier
Family Dollar
11.2017 - 01.2018
English Teacher
Asif Public School
12.2016 - 10.2017
Customer Sales Representative
Mcube (Green Steem BPO)
08.2016 - 12.2016
Customer Sales Representative
Al buraq Call Center
05.2016 - 07.2016
Cashier
Al-Fatah Store
04.2016 - 04.2016
Owner
Fakhar Stationary Nazimabad Pindora Book Store
01.2013 - 01.2016
Senior English Teacher
Khatoon-e-Fatima High School
09.2001 - 03.2016
Accountant Assistant
Khatoon-e-Fatima High School
09.2001 - 03.2010
Urdu Teacher
St. Mark's High School
01.1998 - 01.2001
English Teacher
St. Mary's High School
01.1998
Vice Principal and English Teacher
St. John's Academy Primary School
01.1997 - 01.1998
Owner
General Store
01.1990 - 01.1998
English Teacher
Sargodha Catholic High School
01.1990 - 01.1996
License of Teaching - CT
Allama Iqbal Open University
BA - Education
Punjab University
F.A. - General Studies
F.A. College
High School -
Iqbal High School
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