Ishia Queener
Youngstown
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Passionate about wellness, safety and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CSR
Airtron Heating & Air Conditioning
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Responded to customer requests for products, services, and company information.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Direct Care Staff
Cedar Tree Family And Children Services
11.2020 - 12.2021
- Enhanced children well-being by providing compassionate and attentive care in daily routines.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Safeguarded children by closely monitoring their behavior and intervening during crises when necessary.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
Club Manager
The Ace Atlanta
09.2017 - 08.2021
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Boosted event attendance with creative promotion, strategic partnerships, and engaging programming.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
Economic Support Specialist II
Georgia Dept Of Family And Children Service
01.2017 - 11.2020
- Enhanced economic support services by analyzing clients'' financial needs and recommending tailored assistance programs.
- Streamlined application processing for faster approval rates, through efficient document review and verification.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Determined correct services and program resources for individual needs.
- Gained valuable insights into program effectiveness by regularly monitoring performance metrics related to client outcomes and satisfaction.
Education
Associate of Arts - Business Management
Bradford School
Pittsburgh10.2009
Skills
- Telecommunications Proficiency
- Complaint Handling
- Team leadership
- CRM Software
- Customer Focus
- Conflict Resolution
- Active Listening
- Positive Attitude
- Decision Making
- Effective Communication
- Record Preparation
- Recordkeeping Strengths
- Microsoft Excel
- Staff management
- Project management
- Coaching and mentoring
Timeline
CSR
Airtron Heating & Air Conditioning
04.2023 - Current
Direct Care Staff
Cedar Tree Family And Children Services
11.2020 - 12.2021
Club Manager
The Ace Atlanta
09.2017 - 08.2021
Economic Support Specialist II
Georgia Dept Of Family And Children Service
01.2017 - 11.2020
Associate of Arts - Business Management
Bradford School
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