Seqouria Izard
Hickory,NC
Summary
Compassionate and results-driven professional with experience spanning healthcare, customer service, and sales. Certified Nursing Assistant skilled in patient care management, HIPAA compliance, and accurate data handling, with a strong commitment to patient education and high-quality care. Proven customer service and sales expert known for clear communication, problem-solving, and relationship-building. Recognized for reliability, empathy, adaptability, and the ability to perform effectively in fast-paced, high-pressure environments while consistently achieving individual and team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Trinity Ridge
09.2023 - 08.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Educated patients and families on health management and post-discharge care procedures.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Documented patient progress and care activities accurately in electronic health records systems.
Customer Service Representative
Concentrix
04.2022 - 09.2023
- Resolved customer inquiries through multiple communication channels, ensuring satisfaction and retention.
- Trained new team members on systems and processes to enhance service delivery.
- Implemented feedback loops, improving service quality and operational efficiency.
- Assisted in the development of training materials for ongoing staff development initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Finish Line
01.2020 - 03.2022
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales strategies to drive customer engagement.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and inventory management goals.
Education
High School Diploma -
Hickory High School
Hickory, NC06-2015
Skills
- Telecommunications proficiency
- Telecommunications proficiency
- Telecommunications proficiency
- Telecommunications proficiency
- Telecommunications proficiency
- Telecommunications proficiency
- Telecommunications proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Timeline
Certified Nursing Assistant
Trinity Ridge
09.2023 - 08.2025
Customer Service Representative
Concentrix
04.2022 - 09.2023
Sales Associate
Finish Line
01.2020 - 03.2022
High School Diploma -
Hickory High School