Renee Coles
Blacklick,OH
Summary
Efficient customer service professional with a strong foundation in conflict resolution, customer communications, and customer needs analysis. Dedicated to leveraging exceptional communication and problem-solving skills to provide outstanding customer service and contribute to the company's growth as a valuable team member.
Overview
10
10
years of professional experience
Work History
Maintenance Assistant
Bread Financial
08.2022 - Current
- Responds and assists as needed to all maintenance calls promptly and efficiently
- Performs day-to-day routine preventive maintenance
- Assist with HVAC, plumbing, lawn care, irrigation, housekeeping, and electrical duties
- Mail and package processing and delivery
- Mail sorting through the Ricoh mail processing system
Customer Service Representative
Safelite Auto Glass
07.2021 - 09.2023
- Developed an in-depth understanding of insurance policies and procedures
- Provided exceptional customer service, addressing concerns and resolving issues promptly
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
- Responded to customer requests for products, services, and company information
- Opening claims for customers
Security Officer
Bread Financial
10.2017 - 08.2022
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Assisted with onboarding of new employees.
- Input data into spreadsheets and databases.
Security Officer
Allied Universal
06.2015 - 10.2017
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
Education
Technical Certificaton - HVAC
Fortis College
Westerville, OHCareer-Technical Certificate - Performing Arts
Eastland Fairfield Career And Technical Schools
Groveport, OH05.2015
High School Diploma -
Reynoldsburg High School Health Sciences & Human Services Academy
Reynoldsburg, OH05.2015
Skills
- Microsoft Office proficiency
- Clear verbal and written communication
- Collaborative teamwork skills
- Strong ability to prioritize tasks
- Innovative thinker
- Adaptable and innovative
- Preventive maintenance
- Analytical problem-solving
- Experienced in various computer applications
- Electrical repairs
- Telecommunications proficiency
- Facility inspections
- Technical equipment troubleshooting
- Administrative support expertise
- Office organization
Timeline
Maintenance Assistant
Bread Financial
08.2022 - Current
Customer Service Representative
Safelite Auto Glass
07.2021 - 09.2023
Security Officer
Bread Financial
10.2017 - 08.2022
Security Officer
Allied Universal
06.2015 - 10.2017
Technical Certificaton - HVAC
Fortis College
Career-Technical Certificate - Performing Arts
Eastland Fairfield Career And Technical Schools
High School Diploma -
Reynoldsburg High School Health Sciences & Human Services Academy
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