Tanisha Williams
Marina,CA
Summary
Dynamic and results-driven administrative professional with extensive experience in administration and customer support management. Proven ability to build and nurture professional relationships while efficiently coordinating appointments and executing a diverse array of treatment procedures. Strong communication, technical, and analytical skills contribute to a seamless workflow and enhanced client satisfaction. Committed to delivering exceptional support that drives organizational success and fosters positive interactions.
Overview
26
26
years of professional experience
Work History
Advance Medical Support Assistant
US Department of Veteran Health Administration
01.2022 - 08.2025
- Receives Veterans and visitors in person or by phone. Records and relays messages and/or redirects calls as necessary.
- Manages and updates Veteran data, including address, phone numbers, and all other changes that may have taken place. Verifies, updates, and scans insurance information. Ensures the integrity for accuracy and completeness, all systems of data entry and collection.
- Performs clerical work in support of the care and treatment given to the Veterans. Manage comprehensive patient data, ensuring accuracy in scheduling, insurance verification, and appointment coordination for optimal veteran care.
- Execute critical administrative functions for managed clinics, ensuring smooth operations and contributing to high-quality veteran healthcare services.
Test Site Specialist (COVID-19 Testing Mobile Van)
Curative
10.2021 - 12.2022
- Verifying and updating demographics and insurance information.
- Scheduling/ cancelling and re-scheduling patient's appointments.
- Following and complying with applicable federal, state, and local laws and company policies.
- Performing rapid covid tests.
- Wearing appropriate PPE.
- Interacting with customers and directing them with instructions to do self-testing.
- Assemble COVID-19 Test kits.
Health Aid Screener/ Temperature Screener/ Greeter
US Department of Veteran Health Administration
08.2021 - 10.2021
- Stand or sit at the medical building entrance to ensure all building entrants meet current US Centers for Disease Control (CDC) guidelines for accessing a medical building without showing coronavirus (COVID19) symptoms. Screening of all individuals both staff and Veterans who enter VA facilities.
- Validates both staff and Veteran's temperature before allowing into the VA facility.
- Notifies triage Nurse when unable to authorize patient entry into clinical areas and directs patient to waiting area for further triage.
- Assists as needed with transferring, and escorting inpatients/residents.
- Reports observations of the persons who enter VA facilities etc.
Intake Interviewer
Department of Labor & Industry PA Unemployment
05.2021 - 08.2021
- Retrieving, reviewing, and paying weekly benefits by accessing and inputting data.
- Explaining and reviewing financial determinations with claimants.
- Gathering and retrieving necessary information used to issue non-monetary determinations.
Maintenance Support Admin II
Fed-ex Ground Headquarters
02.2021 - 05.2021
- Collects information and maintains databases for preventative maintenance and storage of trailer inventories and provides reports as needed.
HR Onboarding Associate
Apple One Staffing
01.2021 - 02.2021
- Responsible for performing the clerical and administrative functions for any or all hub and station operational areas in the onboarding process.
- Review and verify the information on the candidate's application and criminal background check.
Safety & Vehicle Maintenance G&A Associate
Apple One Staffing
10.2020 - 12.2020
- Administers the policies relating to vehicle maintenance, safety management, audits, employee, and manager training as well as controlled self-monitoring (CSM) processes as it relates to safety & vehicle maintenance management.
- Analyzes vehicle maintenance and safety, regulatory, and operational trends, and identifies root causes to influence positive change.
- Oversees and ensures compliance of environmental, health, safety, and vehicle maintenance programs with applicable regulatory requirements. Maintains a broad and thorough knowledge base across all regulatory areas, company policies and agreements.
Linehaul Support
Apple One Staffing
09.2020 - 10.2020
- Provides Linehaul related administrative support to FedEx Ground (FXG) field operations, other FedEx Operational Companies (OpCo s), Pittsburgh General Headquarters (PGH) departments, outside vendors, and government agencies.
Assembler
Spherion Staffing
07.2020 - 09.2020
- Assembling and packaging various medical devices in a regulated environment.
- Operating all relevant machinery, tools, and equipment; undertake standard and complex production tasks safely and in accordance with instructions.
- Maintains stock records on stock.
- Performs daily inventory.
Group Claims Associate/General Clerk
Mind-lance Staffing
01.2019 - 07.2020
- Helps our customers maintain their health, well-being, and sense of security by managing an assigned caseload of disability claims under guidance.
- Follows-up on patient medical records request, in addition to, verifying that all necessary pertinent medical records information is received by the physician offices.
Benefits Verification Representative
A-line staffing
03.2019 - 06.2019
- Verify insurance coverage for both new and existing patients.
Warehouse Specialist
In Sync Staffing
10.2018 - 12.2018
- Responsible for warehouse functions to include unloading and unpacking shipments, inbound processing, scanning, and shelving of parts, pulling orders, and data entry into computerized inventory control systems.
Tech Assembler
Randstad Staffing
08.2018 - 10.2018
- Assembling and packaging radiology equipment while maintaining compliance of quality and safety standards.
Packer
Chris Candies
06.2018 - 08.2018
- Responsible for warehouse functions that includes inspecting wrappers, counting, packing, stacking, and shipping.
- Making boxes.
Packer
Lingo Staffing
04.2018 - 06.2018
- Inspecting wrappers, counting, packing, stacking, and shipping.
- Assembles a line or sets up of bulk with correct supplies and food items and breaks down and cleans the station.
Credentialing Specialist/Benefits Verification
Randstad Staffing
03.2018 - 06.2018
- Posting of insurance and patient payments.
- Data entry and patient demographics verification.
- Managing denials and claims resubmission.
- Follow up and updated information.
- Communicated with insurance companies.
PSE Mail Processing Clerk / Mail Handler Assistant
USPS
11.2014 - 03.2018
- Prepares incoming and outgoing mail for distribution.
- Examine, sort, and route mail by State, type of mail, or another scheme.
- Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery.
Advanced Technical Dispatcher / Engineer
Comcast
06.1999 - 11.2014
- Interact with technicians to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Provide technical assistance on the day of install, to computer system users and telephone VoIP services.
Education
AS - BUSINESS ADMINISTRATIVE: INFORMATION TECHNOLOGY
ICM School of Business And Health Services
Pittsburgh, PA10-1995
DIPLOMA - BUSINESS OPERATIONS
Carrick High School
Pittsburgh, PA06-1991
Skills
- Telecommunications proficiency
- Customer assistance
- Managing call communications
- Skilled in managing ticketing processes
- Incident response coordination
- Timely delivery oversight
- Experienced in medical terminology usage
- Detail-oriented data management
Timeline
Advance Medical Support Assistant
US Department of Veteran Health Administration
01.2022 - 08.2025
Test Site Specialist (COVID-19 Testing Mobile Van)
Curative
10.2021 - 12.2022
Health Aid Screener/ Temperature Screener/ Greeter
US Department of Veteran Health Administration
08.2021 - 10.2021
Intake Interviewer
Department of Labor & Industry PA Unemployment
05.2021 - 08.2021
Maintenance Support Admin II
Fed-ex Ground Headquarters
02.2021 - 05.2021
HR Onboarding Associate
Apple One Staffing
01.2021 - 02.2021
Safety & Vehicle Maintenance G&A Associate
Apple One Staffing
10.2020 - 12.2020
Linehaul Support
Apple One Staffing
09.2020 - 10.2020
Assembler
Spherion Staffing
07.2020 - 09.2020
Benefits Verification Representative
A-line staffing
03.2019 - 06.2019
Group Claims Associate/General Clerk
Mind-lance Staffing
01.2019 - 07.2020
Warehouse Specialist
In Sync Staffing
10.2018 - 12.2018
Tech Assembler
Randstad Staffing
08.2018 - 10.2018
Packer
Chris Candies
06.2018 - 08.2018
Packer
Lingo Staffing
04.2018 - 06.2018
Credentialing Specialist/Benefits Verification
Randstad Staffing
03.2018 - 06.2018
PSE Mail Processing Clerk / Mail Handler Assistant
USPS
11.2014 - 03.2018
Advanced Technical Dispatcher / Engineer
Comcast
06.1999 - 11.2014
AS - BUSINESS ADMINISTRATIVE: INFORMATION TECHNOLOGY
ICM School of Business And Health Services
DIPLOMA - BUSINESS OPERATIONS
Carrick High School