Ishmael Selorm Yegbe
IT Support Specialist
ACCRA,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Support Specialist
Jowishca
Accra
08.2020 - 12.2021
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
User Support Specialist
Wishca - Remote
UK
01.2021 - 06.2021
- Continuously checked user data, use logins and file permissions to monitor data safety and end-user efficiency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Teacher
Winton Senior High School
Accra
08.2019 - 08.2020
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Assessed, documented and reported on student progress for computer class.
- Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
- Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning of course.
- Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to software.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
IT Intern
IPMC
Accra
06.2016 - 08.2016
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Assisted IT team members by crafting project research material for implementation.
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Helped department set up equipment for meetings, events and operations.
Education
Bachelor of Science - Computer Science
Coventry University
UK 09.2017 - 06.2019
Diploma - Information Technology
Ghana Telecom University
Ghana 08.2015 - 06.2017
Skills
Technical issues analysis
Desktop support
Software diagnosis
Operating system management
Hardware upgrades
Helpdesk call support
Mobile device management
Customer service expert
Application support
Technical Support
Certification
Google IT Support Professional Certificate
Hobby
I enjoy listening to music and more.
Timeline
Google IT Support Professional Certificate
03-2022
User Support Specialist
Wishca - Remote
01.2021 - 06.2021
IT Support Specialist
Jowishca
08.2020 - 12.2021
IT Teacher
Winton Senior High School
08.2019 - 08.2020
Bachelor of Science - Computer Science
Coventry University
09.2017 - 06.2019
IT Intern
IPMC
06.2016 - 08.2016
Diploma - Information Technology
Ghana Telecom University
08.2015 - 06.2017