Ishmael Selorm Yegbe
IT Support Specialist
ACCRA,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Support Specialist
Jowishca
Accra
08.2020 - 12.2021
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
User Support Specialist
Wishca - Remote
UK
01.2021 - 06.2021
- Continuously checked user data, use logins and file permissions to monitor data safety and end-user efficiency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Teacher
Winton Senior High School
Accra
08.2019 - 08.2020
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Assessed, documented and reported on student progress for computer class.
- Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
- Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning of course.
- Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to software.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
IT Intern
IPMC
Accra
06.2016 - 08.2016
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Assisted IT team members by crafting project research material for implementation.
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Helped department set up equipment for meetings, events and operations.
Education
Bachelor of Science - Computer Science
Coventry University
UK 09.2017 - 06.2019
Diploma - Information Technology
Ghana Telecom University
Ghana 08.2015 - 06.2017
Skills
Technical issues analysis
Certification
Google IT Support Professional Certificate
Hobby
I enjoy listening to music and more.
Timeline
Google IT Support Professional Certificate
03-2022
User Support Specialist
Wishca - Remote
01.2021 - 06.2021
IT Support Specialist
Jowishca
08.2020 - 12.2021
IT Teacher
Winton Senior High School
08.2019 - 08.2020
Bachelor of Science - Computer Science
Coventry University
09.2017 - 06.2019
IT Intern
IPMC
06.2016 - 08.2016
Diploma - Information Technology
Ghana Telecom University
08.2015 - 06.2017
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