Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ishmeal Glasgow

Wilmington,DE

Summary

Skilled in restocking and customer service, showcasing the ability to maintain high standards under pressure. Trained new hires, improving team efficiency and productivity by fostering collaboration and critical thinking. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Walgreens
12.2023 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Wawa Sales Associate

Wawa
01.2020 - 11.2023
    • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
    • Worked in fast pace environments on tight schedules to sever over 300 people in one day.
    • Maintained energy and enthusiasm in a fast-paced environment.
    • Worked flexible hours; night, weekend, and holiday shifts.
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
    • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
    • Proved successful working within tight deadlines and a fast-paced atmosphere.
    • Handled day-to-day running of Fuel, Sales floor, Register, Drinks, Sanitation, ensuring high levels of productivity and progression..
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
    • Provided positive first impressions to welcome existing, new and potential customers.
    • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Dining Room Server

Acts Retirement-Life Communities
04.2019 - 08.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

No Degree - Excerise Science

Delaware Technical And Community College
Newark, DE
05.2026

High School Diploma -

Alexis I. Du Pont HighSchool
50 Hillside Rd, Wilmington, DE 19807
06.2023

Skills

    • Restocking abilities
    • Schedule setting
    • Training proficiency
    • Equipment operations
    • Goal development
    • Supply ordering
    • Technical issue analysis
    • Public speaking
    • Cleaning skills
    • Attention To Detail
    • Team Player
      • Company Standards
      • Eagerness to Learn New Technologies
      • Critical Thinking
      • Decision Making
      • Creative Thinking
      • Verbal and Written Communication
      • Problem Solving
      • Customer Service
      • Teamwork and Collaboration
      • Cash Handling

Timeline

Customer Service Associate

Walgreens
12.2023 - Current

Wawa Sales Associate

Wawa
01.2020 - 11.2023

Dining Room Server

Acts Retirement-Life Communities
04.2019 - 08.2020

No Degree - Excerise Science

Delaware Technical And Community College

High School Diploma -

Alexis I. Du Pont HighSchool

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Ishmeal Glasgow