Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ishon Hill

Detroit,MI

Summary

Proactive Team Leader with expertise in conflict resolution and resource coordination. Achieved operational efficiency by streamlining processes and fostering open communication. Skilled in training, mentoring, and empowering teams to meet performance goals and enhance productivity.

Overview

16
16
years of professional experience

Work History

Team Leader

Stellantis
08.2013 - Current
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Officer

Transportation Security Administration, TSA
03.2013 - 08.2013
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.

Lead Ramp Agent

Delta Global Services
10.2008 - 03.2013
  • Assembled pallets and crates for secure transportation of materials.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
  • Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
  • Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Connected electrical power unit and hoses to aircraft.

Education

No Degree - Criminal Justice

Eastern Michigan University
Ypsilanti, MI

High School Diploma -

Henry Ford Academy
Dearborn, MI
01-2006

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation

Timeline

Team Leader

Stellantis
08.2013 - Current

Officer

Transportation Security Administration, TSA
03.2013 - 08.2013

Lead Ramp Agent

Delta Global Services
10.2008 - 03.2013

No Degree - Criminal Justice

Eastern Michigan University

High School Diploma -

Henry Ford Academy

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Ishon Hill