Ishpal Pandhal
Fairfield,CT
Summary
Motivated professional brings value to collaborative marketing role opportunity. Excellent organizational, planning and communication skills with passion for positively impacting customer bottom-lines with creative and engaging marketing copy. Trained in social media management, audience engagement and marketing campaign development.
Overview
6
6
years of professional experience
Work History
Project Manager
Info Tech.
Fairfield, CT
09.2023 - 06.2025
- Supported digital content delivery by troubleshooting AV systems and enhancing user experience across classrooms and events.
- Managed ticketing workflows using BMC Footprints, improving response times—skills transferable to CRM and marketing ops.
- Coordinated event communications and scheduling via digital tools like Outlook, ensuring smooth execution and stakeholder alignment.
- Delivered high-level customer service, developing strengths in user experience and client support.
- Maintained accurate AV inventory records, applying attention to detail and data management practices relevant to marketing analytics.
Level 1 Technician
Info Tech
Fairfield, CT
05.2021 - 09.2023
- Achieved 95% customer satisfaction within two months through exceptional service and technical support.
- Enhanced customer service skills by engaging with regular clients to address needs effectively.
Sales and Marketing Intern
Aruza Marketing
Charlotte, NC
05.2023 - 08.2023
- Proven ability to build and maintain relationships with customers, identify and close sales opportunities, and exceed sales goals.
- Collaborated with sales and marketing teams to develop strategies for customer outreach.
- Researched new ways to reach potential customers through digital channels.
Operations Manager
Simba Cooperation
03.2019 - 01.2021
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
Education
Bachelor of Science - Management
Sacred Heart University
Fairfield, CT05.2024
Master of Science - Digital Marketing
Sacred Heart University
Fairfield, CTSkills
- Data analysis
- Content marketing
- SEO optimization
- Proficient in Microsoft applications
- Ticketing system management
- Good Telephone Etiquette
- Computer skills
- Fluent in English
- Fluent in Swahili
- Fluent in Punjabi
Activities
- President, International Student Council, Sacred Heart University
- Welch Mentor, Welch College of Business, Sacred Heart University
- Welch Corporate Structure Events Team, Sacred Heart University
- Welch Corporate Structure Events Team Lead, Sacred Heart University
- International Student Orientation Leader, Sacred Heart University
- Member, Multicultural Advisory Board, Sacred Heart University
- Fundraising Chair, BuildOn, Sacred Heart University
- Retention Chair, AAPI, Sacred Heart University
Timeline
Project Manager
Info Tech.
09.2023 - 06.2025
Sales and Marketing Intern
Aruza Marketing
05.2023 - 08.2023
Level 1 Technician
Info Tech
05.2021 - 09.2023
Operations Manager
Simba Cooperation
03.2019 - 01.2021
Bachelor of Science - Management
Sacred Heart University
Master of Science - Digital Marketing
Sacred Heart University
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