Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Isiah Martin
Cleveland,OH
Work Preference
Summary
Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
U.S. Venture
Twinsburg, OH
01.2024 - 02.2026
- Operated material handling equipment to efficiently transport products within warehouse.
- Picked and packed orders accurately, ensuring timely dispatch to customers.
- Maintained organization of inventory, optimizing storage space and accessibility.
- Conducted quality checks on incoming shipments, identifying discrepancies for resolution.
- Consistently lifted materials weighing as much as 120 pounds.
Guest Service Associate
Cedar Fair
Sandusky, OH
06.2022 - 10.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted guests with park navigation and ride information to enhance overall experience.
- Managed ticket sales and admissions efficiently, ensuring a smooth entry process for visitors.
- Collaborated with team members to maintain cleanliness and organization in guest areas.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 12%.
Unarmed Security Guard
Allied Universal Security Services
Case Western-Cleveland,OH
06.2021 - 12.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and prevent unauthorized access.
- Responded swiftly to incidents, ensuring appropriate protocols were followed to maintain order.
- Provided detailed incident reports, documenting events for future reference and analysis.
- Collaborated with law enforcement during emergency situations to enhance response effectiveness.
- Assisted in training new security personnel on protocols and operational procedures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Cashier
Bp Gas Station
Westlake,OH
01.2020 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Collaborated with team members to improve store layout and product placement.
- Maintained accurate cash drawer and reconciled end-of-day totals consistently.
- Trained new staff on register operations and customer service best practices.
- Resolved customer complaints promptly to ensure satisfaction and loyalty retention.
- Greeted customers entering store and responded promptly to customer needs.
Food Service Supervisor
McDonald's
Cleveland,OH
02.2018 - 08.2019
- Trained staff on food preparation techniques and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented efficiency improvements in food assembly processes, reducing wait times.
- Conducted performance evaluations, providing constructive feedback and coaching for improvement.
- Enforced compliance with company policies and procedures, promoting a positive work environment.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Oversaw training of more than 5 team members.
Education
High School Diploma -
Horizon Science Academy
Cleveland, OH05.2019
Skills
- Product labeling
- Heavy lifting
- Order picking and processing
- Material handling
- Adaptable to change
- Paperwork processing
- Customer service
- Customer assistance
- Patience and empathy
- Team collaboration
- Customer relations
- Written and verbal communication
- Active listening
- Critical thinking
Timeline
Warehouse Worker
U.S. Venture
01.2024 - 02.2026
Guest Service Associate
Cedar Fair
06.2022 - 10.2023
Unarmed Security Guard
Allied Universal Security Services
06.2021 - 12.2021
Cashier
Bp Gas Station
01.2020 - 06.2021
Food Service Supervisor
McDonald's
02.2018 - 08.2019
High School Diploma -
Horizon Science Academy