Isiah Norris

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

National Certified Recovery Specialist, The Illinois Association of Extended Care, Nationwide, 2024 to 2026

• Mediation and problem solving skills.
• Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.
• Effective management, technical, and supervisory skills.
• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
• Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
• Work well as a team member or independently.
• Met or exceeded all performance goals to date.
• Resourceful, energetic, competent, multi-task and results-oriented.
• Public speaking and presentation experience.
• Spearheaded and successfully implemented ongoing recruitment program to hire and effectively train all personnel.
• Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.
• Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.