Isiah Palmer
Florissant,MO
Summary
Expert in transportation security operations with extensive experience as TSA Agent. Proficient in passenger and baggage screening, enforcement of security regulations, and emergency response management. Proven ability to maintain safety and security while effectively managing stressful situations. Committed to enhancing airport security and passenger satisfaction through adherence to procedures and efficient safety assessments.
Overview
6
6
years of professional experience
Work History
TSA Agent
transportation officer
Florissant, MO
03.2025 - Current
- Executed security screenings of passengers and baggage, ensuring compliance with TSA regulations.
- Conducted manual searches of carry-on and checked baggage for suspect items like weapons or liquids.
- Verified photo IDs and tickets to grant guests access to secure areas.
- Operated explosive detection system controls to analyze and clear images efficiently.
- Guided passengers through security screening process to expedite movement.
- Inspected cargo shipments for prohibited items before aircraft loading.
- Provided customer service support to passengers requiring special assistance or navigation help.
Hudson
Sales Associates
Florissant, MO
11.2022 - 03.2025
- Executed software and systems testing to guarantee quality and reliability.
- Operated equipment and machinery per safety guidelines.
- Contributed innovative solutions to enhance team performance and outcomes.
- Assisted customers with requests and inquiries, boosting satisfaction levels.
- Delivered exceptional service in face-to-face interactions and phone conversations.
- Demonstrated strong problem-solving skills, efficiently resolving issues.
Tech on the Go
Sales Associates
Saint Ann, MO
09.2022 - 03.2025
- Ensured timely completion of tasks by managing time effectively and meeting deadlines.
- Streamlined processes and optimized performance through utilization of various software and tools.
- Conducted thorough testing of software and systems to guarantee quality and reliability.
- Resolved issues efficiently by demonstrating strong problem-solving skills.
- Performed routine maintenance and repairs to uphold operational standards.
Schnucks
Sale Assoicate
Florissant, MO
05.2019 - 09.2019
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Hazelwood Central High
Saint Louis, MIssouri05-2020
Skills
- Security screening and explosive detection
- Regulatory compliance
- Customer service and relations
- Baggage inspection and manual searching
- Problem solving and conflict resolution
- Time management and team collaboration
- Attention to detail
- Effective communication skills
- Safety procedures and process optimization
- Data analysis and screening management
- Airport certified employee (ACE)
- Customer relations skills
- Security station background
- Technological savvy
- Proactive problem-solving
- Teamwork
- Quick response time
Timeline
TSA Agent
transportation officer
03.2025 - Current
Hudson
Sales Associates
11.2022 - 03.2025
Tech on the Go
Sales Associates
09.2022 - 03.2025
Schnucks
Sale Assoicate
05.2019 - 09.2019
High School Diploma -
Hazelwood Central High
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