Johnathan Castaneda
South Ozone Park,USA
Summary
Dynamic TSA Agent with extensive experience in security screening and regulatory compliance at the Transportation Security Administration. Adept at utilizing advanced X-ray operation and metal detection techniques, while delivering exceptional customer service. Proven ability to respond effectively under pressure and collaborate with law enforcement to ensure public safety.
Overview
15
15
years of professional experience
Work History
TSA Agent
Transportation Security Administration, TSA
Queens, NY
01.2022 - Current
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Utilized metal detectors and pat-down techniques when necessary during security checks.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Provided security and protection to travelers across all transportation sectors.
- Upheld strong customer service standards while completing screenings.
- Analyzed data collected from screenings using advanced computer systems.
- Alerted supervisors immediately when any suspicious persons or activities were observed.
- Issued citations or warnings as needed when violations of TSA regulations occurred.
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
- Completed routine and incident-related documentation.
- Provided customer service assistance to passengers needing special attention or help navigating the airport.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Directed passengers clearly for quick movement through security screening process.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Communicated and coordinated responses to suspicious activities.
- Performed random searches of vehicles entering restricted areas of the airport grounds.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Monitored and conducted passenger screening.
- Guarded restricted areas to prevent unauthorized entry.
- Maintained detailed records of all inspections conducted throughout shift.
- Collaborated with other law enforcement agencies in investigations related to aviation security.
- Assisted in training newly hired agents on proper screening procedures.
- Searched individuals and baggage for weapons and other prohibited items.
- Operated controls on explosive detection system to manipulate and clear images.
- Operated X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Responded quickly to emergency situations involving potential threats or violations of safety regulations.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Assessed travel documents for accuracy and validity before allowing entry into the country.
- Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
- Verified photo IDs and tickets to allow guests passage.
- Investigated suspicious activity and reported findings to the appropriate authorities.
- Verified documents for international travelers at customs checkpoints.
- Adhered strictly to established protocol while interacting with passengers during security checks.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Sales Associate Support
Stores Limited (Dfs)
South Ozone Park, US
09.2018 - 12.2022
- Company Overview: John F. Kennedy International Airport Terminal
- As Sales Associate Support my duties were to attend every flight i was given by my manager Who prepared A (flight sheet) with all the flights of the day.
- I was responsible for checking all the duty free stores for purchased items by customers who were traveling that day, & delivering the items packaged in strong plastic bags to their indicated flight.
- John F. Kennedy International Airport Terminal
- Handled returns and exchanges according to company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed transactions using a point-of-sale system.
Warehouse associate
EHL Imports Clothing Store
Brooklyn, US
01.2018 - 07.2018
- As a Warehouse associate my duties were to off load trucks that came from other trucking companies & load tractor trailers with pallets that were prepared before their arrival.
Warehouse associate
Rally Trucking INC
Linden, US
10.2016 - 11.2017
- As a Warehouse associate my duties were to off load & load up the trucks that worked for the company & Trucks that arrived off load or pick up orders that colleagues & myself prepared before their arrival.
Porter & Bus boy
Levis Restaurant
Flushing Meadows, US
08.2010 - 09.2016
- Company Overview: Billie Jean King National Tennis Center
- As Porter my duties were to keep the front of the house & back of the house clean and clear.
- As Bus boy my duties were to keep the front of the house clean & clear for the customers & have strong communication with all my colleagues.
- Billie Jean King National Tennis Center
Bus boy & waiter
Hyatt Hotel
Jersey City, US
03.2011 - 04.2012
- As Bus boy my duties were to maintain the front of the house clean & occasionally help the back of the house.
- As Waiter my duties were to take customers orders and bring the orders to their table.
Education
High school - Law
Richmond Hill High School
Queens, NY01.2011
Skills
- Great computer typer
- Great team communicator
- Good to delegate
- Great with keeping information organized
- Great with communication
- Quick learner
- Great under pressure
- Security screening
- X-ray operation
- Metal detection
- Regulatory compliance
- Emergency response
- Customer service
- Incident documentation
- Interpersonal communication
- Conflict resolution
- Team collaboration
- Traffic coordination
- Fraud detection
- Training assistance
- Risk assessment
- Detailed documentation
- Threat management
- Individual screening
- Investigative skills
- Public safety awareness
- Professionalism
- Procedure implementation
- Problem-solving aptitude
- Security equipment operation
- Security station background
- Continuous improvement
- Teamwork
- Advanced threat detection
Languages
Spanish
Native/ Bilingual
Timeline
TSA Agent
Transportation Security Administration, TSA
01.2022 - Current
Sales Associate Support
Stores Limited (Dfs)
09.2018 - 12.2022
Warehouse associate
EHL Imports Clothing Store
01.2018 - 07.2018
Warehouse associate
Rally Trucking INC
10.2016 - 11.2017
Bus boy & waiter
Hyatt Hotel
03.2011 - 04.2012
Porter & Bus boy
Levis Restaurant
08.2010 - 09.2016
High school - Law
Richmond Hill High School
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