Isidora Dragovic
Huntington Beach
Summary
Personable and driven, with keen eye for detail and passion for customer satisfaction. Possesses solid understanding of sales techniques and inventory management, with expertise in customer relations and negotiation skills. Committed to driving sales growth and providing exceptional service.
Overview
6
6
years of professional experience
Work History
Assistant Used Car Manager
Norm Reeves Genesis
07.2024 - Current
- Supported the general manager in daily operations while managing multiple aspects of the dealership''s business simultaneously.
- Assisted in developing an online presence for the dealership, increasing visibility among potential clients searching for used cars online.
- Expanded dealership''s market share through targeted outreach to local businesses and community organizations.
- Increased customer satisfaction rates by providing excellent service and addressing client concerns promptly.
- Implemented a rigorous inspection process to ensure high-quality vehicles were added to inventory.
- Collaborated with the sales team to achieve monthly revenue goals consistently.
- Developed strong relationships with lenders, ensuring favorable financing options for customers.
Restaurant Manager
Bayside Restaurant
06.2022 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Restaurant Manager
San Marzano Pasta Fresca
04.2019 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Education
University of Montenegro - Electrical Engineering
University of Montenegro
High School - Economics
High School of Economics Bratstvo Jedinstvo
Ulcinj05.2014
Skills
- Customer service expertise
- Sales presentations
- Vehicle appraisal
- Strong negotiation skills
- Staff training and development
- Customer relationship building
- Vehicle acquisition
- Sales coaching
- Problem-solving
- Time management
- Attention to detail
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Used Car Manager
Norm Reeves Genesis
07.2024 - Current
Restaurant Manager
Bayside Restaurant
06.2022 - 06.2024
Restaurant Manager
San Marzano Pasta Fresca
04.2019 - 05.2022
University of Montenegro - Electrical Engineering
University of Montenegro
High School - Economics
High School of Economics Bratstvo Jedinstvo
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