Tyler Keithley-Brackin
Eagle Point
Summary
Results-driven Parts Advisor with expertise in inventory management, sales strategy, and market analysis. Skilled in communication, teamwork, and negotiation, driving operational efficiency and customer satisfaction. Focused on optimizing sales processes and cultivating strong relationships with team members and clients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Used Car Manager
Lithia Chrysler Jeep Dodge RAM
Medford
11.2005 - Current
- Assisted in managing used car inventory and pricing strategies.
- Coordinated vehicle inspections and reconditioning to ensure quality and readiness for sale.
- Created promotional materials to increase visibility and appeal of used cars, driving customer interest.
- Established strong relationships with vendors for parts procurement at discounted rates.
- Analyzed market conditions to determine pricing strategies for used cars.
- Developed and implemented sales strategies to increase used car inventory.
- Coordinated transportation logistics for delivery of vehicles to customers' locations.
- Performed regular maintenance checks on all vehicles within the showroom floor.
- Maintained relationships with local dealerships to source quality vehicles at competitive prices.
- Conducted detailed inspections of pre-owned vehicles before making them available for sale.
- Organized and maintained accurate records of vehicle sales, appraisals, trade-ins, warranties, and other related documents.
- Researched automobile trends and industry news in order to stay abreast of current developments.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Supported sales team members to drive growth and development.
Certified Lube Technician
Lithia Chrysler Jeep Dodge RAM
Medford
11.2005 - Current
- Performed oil changes and other lube services on a variety of vehicles, including cars, trucks, vans, and SUVs.
- Performed routine oil changes and fluid checks on a variety of vehicles.
- Inspected and replaced filters, belts, and hoses as needed during services.
- Scheduled and performed preventive maintenance.
- Rotated tires and checked tire pressure to ensure proper air pressure levels in all tires.
- Repaired minor issues such as topping off fluids or replacing fuses and bulbs where applicable.
- Replaced air filters according to manufacturer's specifications.
- Tested batteries using specialized equipment to determine charge level and condition of battery cells.
- Inspected the undercarriage of vehicles for potential problems such as fluid leaks or worn parts.
- Used diagnostic tools such as scan tools or code readers when needed to identify potential problems with a vehicle's systems.
- Collaborated with team members to ensure timely completion of service tasks.
- Trained new technicians on proper lube service procedures and safety practices.
- Educated customers on the importance of regular oil changes and preventative maintenance services.
- Provided technical advice to customers regarding maintenance schedules for their vehicles.
- Communicated with customers regarding any additional services needed or recommended by the technician based on their findings during inspection.
- Verified customer information in order to accurately record work performed on each vehicle.
- Assisted other technicians with more complex repairs such as brakes or suspension components when needed.
- Participated in ongoing training sessions in order to stay up-to-date on the latest automotive technologies.
- Adhered strictly to all safety guidelines while performing lube services on customer vehicles.
- Followed company protocols regarding disposal of used motor oils and other hazardous materials.
Service Advisor
Lithia Chrysler Jeep Dodge RAM
Medford
11.2005 - Current
- Scheduled service appointments and managed technician workflows efficiently.
- Communicated service updates to customers and addressed concerns promptly.
- Provided detailed explanations of repair services and associated costs to clients.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Facilitated payments and handled financial transactions accurately.
- Collaborated with sales teams to promote service specials and customer loyalty programs.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Increased sales by suggesting relevant products and services to meet customer needs.
- Participated in ongoing training activities related to automotive technology advancements.
Parts Specialist
Lithia Chrysler Jeep Dodge RAM
Medford
11.2005 - Current
- Managed inventory levels for parts and accessories to ensure availability.
- Guided customers in identifying and ordering correct vehicle parts to ensure satisfaction and resolve needs.
- Collaborated with suppliers to ensure timely delivery of automotive components, minimizing delays in service.
- Utilized dealership software to track parts orders and shipments effectively.
- Provided training to new staff on parts identification and inventory systems.
- Resolved customer inquiries regarding part specifications and compatibility issues.
- Maintained organized storage for parts to enhance retrieval efficiency.
- Collaborated with service department to support vehicle repair needs promptly.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Organized and labeled parts to ensure easy identification and retrieval.
- Identified potential problems with defective or damaged parts before they reached customers.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Coordinated shipping arrangements for outbound orders as needed.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Provided customers with technical advice regarding parts information and availability.
- Assisted retail, wholesale, and service customers with selecting optimal parts for different needs.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Collaborated with management team members on special projects related to improving processes within the department.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Responded to inquiries from internal staff members about part specifications or availability.
- Enhanced sales by leveraging cross-selling and upselling techniques to meet customer needs effectively.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Operated point of sales and parts lookup computer systems.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed complimentary services, battery installation, testing and wiper installations.
Education
North Medford High
Medford, ORSkills
- Vehicle acquisition
- Vehicle appraisal
- Vehicle inspection
- Inventory management
- Sales strategy development
- Pricing strategies
- Quality assurance
- Customer relationship management
- Client relationship management
- Customer service expertise
- Customer satisfaction management
- Complaint resolution
- Objection handling
- Strong negotiation skills
- Vendor negotiation
- Market research
- Digital sales
- Team collaboration
- Staff training and development
- Shipping and receiving oversight
- Attention to detail
- Problem-solving
- Problem solving abilities
- Problem-solving aptitude
- Multitasking capacity
- Time management
- Self-motivation
- Team building
- Effective communication
- Communication skills
- Active listening
- Continuous improvement
- Organizational skills
- Digital sales
- Problem-solving
- Organizational skills
Affiliations
Drone flight operator,
Father of 3
Husband of 21yrs
Certification
- Multi year certification in dealership parts sales and training
- Past Chrysler mechanics certification
Timeline
Assistant Used Car Manager
Lithia Chrysler Jeep Dodge RAM
11.2005 - Current
Certified Lube Technician
Lithia Chrysler Jeep Dodge RAM
11.2005 - Current
Service Advisor
Lithia Chrysler Jeep Dodge RAM
11.2005 - Current
Parts Specialist
Lithia Chrysler Jeep Dodge RAM
11.2005 - Current
North Medford High