Isidora Elias
Portland
Summary
Entry-Level Front Desk Receptionist skilled in delivering outstanding customer service and exhibiting expertise in professional telephone etiquette. Demonstrates proficiency in managing front-office operations in fast-paced environments. Committed to enhancing front-office operations and elevating customer experiences. Proven ability to communicate effectively and manage multiple tasks efficiently.
Overview
1
1
year of professional experience
Work History
Café Staff
LifeTime Club
Portland
10.2024 - Current
- Cultivated welcoming environment to elevate customer experience, exceeding customer satisfaction targets by 17%
- Engaged with members by answering inquiries and providing tailored suggestions for food and service, enhancing their dining experience and satisfaction scores.
- Oversaw inventory management and restocked shelves to maintain customer fulfillment, driving sales growth and elevating customer satisfaction.
- Administered payment processing ensuring high precision and adherence to trusted money-management protocols.
- Accomplished processing of up to 100 food and beverage orders per shift with notable speed, advancing customer satisfaction and enhancing service
Food & Beverage Supervisor - Seasonal
Villa Sport Athletic Club
Beaverton
06.2024 - 10.2024
- Engaged and supported 40+ daily customers in a positive, approachable manner to optimize the customer experience, in person and by phone.
- Championed customer engagement by deeply understanding their needs, and offering tailored storage recommendations, driving a remarkable increase in summer sales.
- Directed checkout operations for average of 100 customers daily in POS, enhancing transaction efficiency to shorten wait times and improve customer satisfaction.
- Mentored 8 new employees on customer service and conflict resolution strategies, contributing to a 94% customer satisfaction score.
Education
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA06-2020
Skills
- Microsoft Office proficiency
- Bilingual proficiency
- Interpersonal skills
- Telephone etiquette
- Organizational skills
- Basic accounting
- Time Management
Timeline
Café Staff
LifeTime Club
10.2024 - Current
Food & Beverage Supervisor - Seasonal
Villa Sport Athletic Club
06.2024 - 10.2024
Associate of Science - Criminal Justice
Pasadena City College