Summary
Overview
Work History
Education
Skills
Timeline
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Isidro Morales

San Diego,California

Summary

Dedicated and bilingual professional seeking a Supervising Case Manager and Housing Specialist position. Proficient in sales, customer service, and problem-solving, with a strong focus on leveraging computer literacy and software applications to optimize operations. Aiming to contribute to a dynamic team through effective case management and the promotion of a supportive housing environment.

Overview

1
1
year of professional experience

Work History

Case manager

Alpha Project Family Shelter
08.2023 - Current
  • In my role as a Case Manager at Alpha Project Family Shelter, I facilitate comprehensive support services for families in need, including assessment, counseling, and referrals to community resources
  • I work closely with clients to develop and implement individualized case plans, addressing their specific housing and social service needs
  • I regularly collaborate with internal teams and external agencies to ensure the seamless delivery of services and track client progress
  • My responsibilities also encompass maintaining accurate and up-to-date documentation, as well as advocating for clients to access necessary support systems for long-term stability and self-sufficiency.

Industrial Tank Cleaner

South Bay Sand Blasting
03.2023 - 07.2023
  • Collaborated with industry leaders BAE Systems and Nassco to provide specialized sandblasting and tank cleaning services, ensuring strict compliance with safety protocols and quality standards
  • Demonstrated mechanical aptitude by operating and maintaining cleaning equipment, performing necessary repairs and upkeep
  • Exhibited physical stamina and efficient time management, successfully managing labor-intensive tasks and meeting project deadlines
  • Address potential issues during the cleaning process, fostering effective teamwork and communication with both colleagues and clients, while adapting to evolving project requirements.

Assistant Sales Manager

S/S Furniture and Mattress
02.2023 - 03.2023
  • Managed sales operations, order processing and contributing to revenue growth and customer satisfaction, while also assisting in store operations and training new team members
  • Played a key role in sales strategy development and budget management, staying informed about industry trends and collaborating with marketing teams to execute effective promotional campaigns and sales events.

Education

AS of Arts in Social Service -

San Diego City College
12.2023

Medical Assistant -

UEI
01.2010

Cosmetology -

California Hair Design
01.2002

Business Computer Applications -

ROP
01.1998

Skills

  • Bilingual in Spanish and English
  • Computer literate
  • Software applications
  • Call center customer service
  • Sales experience
  • Problem-solving
  • Critical thinking skills
  • Product education
  • Marketing
  • Cash handling
  • Order processing
  • Inventory management
  • Quality assurance
  • Safety training
  • Regulatory Compliance
  • Community Outreach
  • Needs Assessment
  • Care Coordination
  • Case Management
  • Referral Coordination
  • Client Advocacy
  • Organization and Multitasking
  • Documentation and Reporting
  • Treatment Planning
  • Patient Needs Assessment
  • Conflict Resolution
  • Intervention Plans
  • Resource Management
  • Case Needs Assessment
  • Data Entry and Analysis
  • Social Work
  • Relationship Building
  • Problem-Solving
  • Court Mandated Reporter

Timeline

Case manager

Alpha Project Family Shelter
08.2023 - Current

Industrial Tank Cleaner

South Bay Sand Blasting
03.2023 - 07.2023

Assistant Sales Manager

S/S Furniture and Mattress
02.2023 - 03.2023

AS of Arts in Social Service -

San Diego City College

Medical Assistant -

UEI

Cosmetology -

California Hair Design

Business Computer Applications -

ROP

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Isidro Morales