Isir Hassan
Portland,OR
Summary
Customer-focused, visionary-thinking Retail Manager with over Number years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with Software. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than Number years. Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Performance-oriented Sales Leader offering exceptional record of achievement over Number-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in Type industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Housing Assistance Specialist
IRCO
Portland, OR
03.2024 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Gathered, organized and input information into digital database.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance skills as a practitioner.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Determined eligibility and suitability for programs by performing client intake interviews.
Retail Sales Manager
Walmart
06.2022 - Current
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Ensured compliance with all state employment laws by staying up-to-date on regulations affecting hiring practices, payroll standards, benefits administration, and more.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Human Resources Manager
Walmart
Portland, OR
06.2022 - 06.2023
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Education
Diploma - Aviation Management
Nairobi Aviation
09.2015
Skills
- Strategic Planning
- Revenue Forecasting
- Employee Performance Management
- Promotional Planning
- Promotions and Specials
- Shrink Reduction
- Customer Service
- Team Supervision
- Training and Mentoring
- Product Merchandising
- Financial Reporting
- Revenue Growth
- Sales Team Leadership
- Coaching and Mentoring
- Scheduling Employees
- Sales Metrics Analysis
- Store Opening and Closing
- Delegating Work
- Sales Strategy Implementation
- Process Development
- Lead Generation
- Sales Expertise
- Decision-Making
- Staff Development
- Driven Work Ethic
- Staff Scheduling
- Critical Thinking
- Quality Assessment
- Documentation Management
- Management collaboration
- Expert Problem Solving
- Advanced Communication
- Multitasking Abilities
- Team building
- Professionalism
- Goal Setting
- Improvement plan knowledge
- Team Collaboration
Languages
Somali
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Housing Assistance Specialist
IRCO
03.2024 - Current
Retail Sales Manager
Walmart
06.2022 - Current
Human Resources Manager
Walmart
06.2022 - 06.2023
Diploma - Aviation Management
Nairobi Aviation