Melanie Price
Clovis,NM
Summary
Dedicated and detail-oriented Military Housing Manager with 7 years of experience supporting organizational decision-making through data gathering, analysis, and interpretation. With an extensive background of over 18 years in customer service, I have a strong track record of efficiently and professionally resolving complex customer issues. I am skilled at transforming leadership feedback into actionable improvements that enhance both operations and service quality. I am adept at multitasking, maintaining confidentiality, and contributing to the goals of cross-functional teams in high-pressure situations. I am currently seeking a position where I can leverage my administrative, analytical, and customer service skills to support federal mission objectives
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Assistance Program Manager
DAF
01.2024 - Current
- Leads cross-functional teams to develop and implement strategic program initiatives - Privatized Compliance Program and the Referrals Program.
- Mentored junior staff, fostering professional growth and skill development within the team.
- Performs and records housing inspections, assesses service quality, and verifies that units comply with habitability standards before occupancy.
- Executes administrative duties such as preparing TMO orders (e.g., DITY, NTS), updating records in housing databases (vMPF, AF Housing Dashboard, AFPACES, EMH,), and ensuring secure documentation in accordance with privacy and security regulations.
- Analyzed program performance metrics to identify areas for improvement and drive results.
- Managing and overseeing support contracts, which encompass facility maintenance and municipal services
- Advises senior leadership and command staff on ongoing issues and trends; proposes recommendations for policy improvements and corrective actions to enhance resident satisfaction and the effectiveness of housing programs.
- Assesses all housing policies, procedures, and applications, confirming that all documents include pertinent content and adhere to all essential regulatory requirements.
- Assists on an annual basis with the development of the Family Housing budget and expenditures proposals for the year.
- Analyzes and clarifies regulations and guidelines related to the use of family housing, including assignment, termination, collection fees, and tenant grievances.
Housing Management Assistant
DAF
02.2021 - 01.2024
- Guaranteed adherence to all aspects of the Department of Defense housing regulations and privatized housing transaction documents on a daily basis by gathering, evaluating, and presenting housing data in collaboration with MHO leadership.
- Inspects all aspects of the privatization project, including maintenance service calls, neighborhood compliance, etc.
- Provides housing referral services to military members, their dependents, and civilian employees; on available housing options in privatized housing (PH) and community housing
- Implemented process improvements that increased operational efficiency and supported strategic initiatives within the organization.
- Performs MHO Brief(s) as a SMEequipped 3100+ service members with crucial information consisting of the rules, rights, and responsibilities that enable them to make informed decisions prior to signing the lease agreements.
- Military housing inspector-inspects 100% housing inventory (1038 units in inventory) before new resident move in.
- Authenticates and updates vMPF on a weekly basis.
- Composes TMO Orders-Commercial/Ditty/NTS for to eligible members.
Resident Specialist
Balfour Beatty Communities / Cannon Family Homes
08.2019 - 01.2021
- Served as a lead point of contact for prospective and current residents, providing expert guidance on privatized housing options to efficiently match residents with suitable homes.
- Delivered exceptional customer service by fostering positive, professional relationships and promptly addressing resident needs, inquiries, and concerns to ensure high satisfaction levels.
- Managed and streamlined the applicant approval process in compliance with Fair Housing regulations and company policies, ensuring accuracy and fairness.
- Oversaw and maintained the resident waitlist with efficiency, prioritizing timely occupancy and minimizing vacancies.
- Led weekly property inspections and coordinated with maintenance teams to quickly resolve deficiencies, upholding quality and safety standards.
- Conducted thorough pre-move-in and move-out inspections to guarantee unit readiness and maintain community standards.
- Directed the new resident move-in process, ensuring smooth transitions and clear communication of lease terms through detailed prelease briefings and lease signings.
- Performed administrative duties with precision, including data entry, documentation, and event coordination, supporting overall community operations and resident engagement.
- Acted as a role model and resource for team members, promoting best practices in resident services and operational efficiency.
Education
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL05-2009
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Improving Efficiency
- Managing Databases
- Time Management
- Confidential Records Management
- Training and development
Certification
21 Sept 2021 completed AFCEC/AFIT Certified Military Housing Inspector Course
13 May 2022 completed CONUS Housing Training
14 March 2023 Completed Referral & Relocation Services Training
21 Feb 2024 Completed MFH Budget Training28
4 March 2025 COMPLETED WHSS 206, HOUSING REFERRAL AND RELOCATION
8 AUG 2025 completed AFCEC/AFIT Certified Military Housing Inspector Course
Timeline
Housing Assistance Program Manager
DAF
01.2024 - Current
Housing Management Assistant
DAF
02.2021 - 01.2024
Resident Specialist
Balfour Beatty Communities / Cannon Family Homes
08.2019 - 01.2021
High School Diploma -
Choctawhatchee High School