Isir Hassan
Portland,OR
Summary
Compassionate Housing Advocate known for high productivity and efficient task completion. Specialize in tenant rights education, conflict resolution, and supportive housing services. Excel in communication, empathy, and problem-solving to effectively support diverse populations in securing stable housing solutions.
Overview
6
6
years of professional experience
Work History
HUD Survivor Housing Advocate II
IRCO
Portland, OR
07.2026 - Current
- Facilitated housing searches by connecting clients with landlords, property managers, and community partners to secure stable housing options.
- Facilitated smooth transitions from emergency shelters to permanent housing transitions into stable rental housing
- Facilitated connections between clients and available support resources with rental assistance, utility support, and supportive services
- Provided detailed explanations of lease agreements and rights, tenant rights, and fair housing requirements to families
- Provided guidance to clients regarding their rights under state or federal law when facing eviction proceedings.
- Collaborated with IRCO staff to address homelessness prevention and housing stability
- Established partnerships with local organizations and agencies to streamline referrals for clients seeking additional services.
- Assisted low-income households with applying for government subsidies designed to help them maintain stable living arrangements.
- Advocated for increased funding for affordable housing initiatives at city council meetings.
- Coordinated with property owners to ensure compliance with laws and regulations.
- Conducted outreach activities to educate individuals about available resources related to housing issues.
- Searched for rental options aligning with client needs and preferences properties that meet the criteria established by each individual client.
- Facilitated intake interviews to assess client housing needs with prospective clients seeking assistance with their housing needs.
- Investigated complaints regarding potential violations of federal or state fair housing laws.
- Documented client interactions and outcomes in organized records, ensuring comprehensive case management and tracking of demographics.
- Connected individuals with relevant community resources and coordinated referrals.
- Created tailored job readiness plans in collaboration with clients plans with clients.
- Compiled monthly reports detailing the number of cases handled by the organization's Housing Advocacy Program.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Ensured confidentiality of client case notes in agency records notes in agency housing records and systems
- Maintained updated knowledge through continuing education and advanced training.
- Maintained updated knowledge through continuing education and advanced training.
EHV Housing Advocate
IRCO
Portland, OR
02.2026 - 07.2026
- Led housing stability initiatives to enhance community support and participant outcomes.
- Provide coordinated entry and intake assessments for participants seeking housing support,
- identifying housing service needs and coordinating initial services.
- Support participants in finding and securing safe, affordable housing.
- Help families access resources for housing related assistance (i.e. furniture procurement, utility
- assistance, etc.;
- Advocated with property managers and owners to secure tenancy and negotiate move-in costs for clients.
- Delivered mobile advocacy and community engagement services.
- Coordinate connection with other services as needed.
- Provide advocates agency-wide with housing support.
- Tracked expenditures to stay within budget.
- Participate in all-staff training sessions; attend agency/staff meetings
- Community Advocacy.
- Provide crisis intervention, telephone advocacy and referrals.
- Assess survivors’ situations, ongoing development of safety plans through advocacy session
- process and crisis line services.
- Make referrals to, and facilitate at least one community housing support group for survivors of
- domestic violence.
- Complete a minimum of 30 hours of Advocacy training and 20 hours of ongoing training yearly.
- Participate in system data collection; complete necessary paperwork and forms.
- Other duties as assigned.
Workforce Specialist
IRCO
11.2025 - 02.2026
- Conducted detailed intake interviews to assess client eligibility and suitability for programs.
- Monitored ongoing cases and adjusted management strategies to address changing client needs and ensure compliance.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collected and organized client information in digital database to ensure accurate and accessible records.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Developed strong client relationships through consistent communication and attentive service.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Conducted detailed intake interviews to assess client eligibility and suitability for programs. and suitability for programs by performing client intake interviews.
Housing Assistance Specialist
IRCO
03.2024 - 11.2025
- Determined eligibility and suitability for programs by performing client intake interviews.
- Collected and organized client information in digital database to enhance data accessibility and case management.
- Ensured compliance with regulations and confidentiality requirements through meticulous documentation of all cases.
- Monitored ongoing cases closely and adjusted case management strategies based on evolving circumstances.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Developed strong client relationships through consistent communication and attentive service.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Monitored case progress by regularly reviewing updates and ensuring compliance. for timely completion and compliance with applicable regulations.
- Assessed client eligibility and suitability for programs through thorough intake interviews, facilitating appropriate service matching.
Retail Sales Manager
Walmart
06.2020 - 10.2023
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Managed inventory to minimize stock shortages and maintain optimal merchandise levels, supporting increased sales.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
- Implemented targeted marketing campaigns that increased store traffic and improved conversion rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company's mission and vision.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Maintained financial controls, planned business operations and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-performing sales associates into leadership roles, enhancing team capability and supporting company growth.
Human Resources Manager
Walmart
06.2022 - 06.2023
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Resolved employee relations issues by addressing conflicts efficiently and maintaining confidentiality.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Analyzed workforce trends to identify and address potential skill gaps and staffing needs.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Championed employee wellness initiatives that enhanced job satisfaction and reduced absenteeism.
- Maintained human resources regulatory compliance with local, state and federal laws.
Education
Diploma - Aviation Management
Nairobi Aviation
Nairobi KenyaHuman Resources -
Mount Kenya University
Nairobi KenyaSkills
- Case Management Analysis
- Client Advocacy Leadership
- Client Support Expertise
- Crisis Resolution
- Effective Advocacy
- Outcome Planning
- Strategic Planning
- Performance management
- Resource Allocation
- Process Development
- Financial Reporting
- Revenue Growth
- Interdepartmental Collaboration
- Training programs
- Coaching programs
- Scheduling Employees
- Team Collaboration
- Delegating Work
- Team building
- Continuous Improvement
- Critical Thinking
- Decision-Making
- Multitasking Abilities
- Professionalism
- Driven Work Ethic
- Customer Service
- Store operations
- Product Merchandising
- Professionalism
- Outcome Planning
- Continuous Improvement
- Team Collaboration
- Fair housing law
- Housing search coordination
- Client intake assessment
- Case management systems
- Rental assistance programs
Languages
- Somali
- Swahili
- English
Timeline
HUD Survivor Housing Advocate II
IRCO
07.2026 - Current
EHV Housing Advocate
IRCO
02.2026 - 07.2026
Workforce Specialist
IRCO
11.2025 - 02.2026
Housing Assistance Specialist
IRCO
03.2024 - 11.2025
Human Resources Manager
Walmart
06.2022 - 06.2023
Retail Sales Manager
Walmart
06.2020 - 10.2023
Diploma - Aviation Management
Nairobi Aviation
Human Resources -
Mount Kenya University