Arley Arno
Hartsdale,NY
Summary
Experienced Housing Counselor providing guidance and support to individuals and families who are facing housing issues and challenges. Helped clients to identify and evaluate their housing needs and options, assisting with rental and housing applications, conducting housing searches, providing information on rental laws and regulations, helping to resolve housing disputes, and providing budgeting and financial counseling. Excellent communication and critical thinking skills and knowledgeable in housing and rental laws and regulations, as well as in financial planning and budgeting. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HUD Certified Housing Counselor
Human Development Services of Westchester (HDSW)
Port Chester, NY
02.2023 - Current
- Manage multiple Westchester County grants such as ESG, EFSP, HOPP to provide rental arrears assistance for mental health tenants at risk of eviction
- Connect mental health clients with services such as counseling referrals, County assistance to better their quality of life, Guide community clients in defining and overcoming housing goals and associated challenges
- Provide clients with landlord mediation services
- Represent clients in court to prevent eviction
- Provides client services such as intake, financial assessment, referrals, case management, budget counseling, and follow-up to prevent eviction
- Respond to referrals using software’s such as Client Track HMIS, and Counselor Max
- As well as collaborating with referring agencies to collect and upload client eligibility information
- Connect families with needed and available community resources
- Follow-up with clients and agencies as appropriate to document use/success of the referral providing rental arrears assistance
- Promptly answer phone calls, emails, and other communications from existing or prospective clients
- Create and ensure completion of a client’s file per organizational and HUD guidelines
- Workshop facilitator
- Create PowerPoint presentations for clients and vendors.
Retention Specialist/ Case manager
Westhab Inc
Yonkers, NY
08.2021 - 02.2023
- Assess mental health families’ needs, plan a course of action, links family to services and monitor progress for a caseload of families with children in a homeless shelter
- Assure families receive appropriate information and referrals to address issues so that they can obtain and maintain housing
- Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals
- Meet monthly with mental health clients to assist with the achievement of individual service plan goals
- Coordinated services with Housing Specialist, other staff, and external partners
- Provide advocacy for individual clients around entitlements and services
- Provide crisis intervention, aggressive and supportive counseling to strengthen mental health clients’ ability to make appropriate life decisions
- Prepare housing packages (HRA’s 2010E Application, General Population Housing Packages, EVH/HPD Section 8 Process, City FHEPS, etc.) Oversees landlord and management company compliance in meeting the established housing laws, building codes and lease agreement
- Works collaboratively with property management, DSS and other agencies to meet participants needs
- Identify client’s barriers and develop a service plan with clients to address the identified barriers
- Attends weekly cross department meetings and other meetings as required
- Create and maintain ongoing communication, both verbal and written, between all parties involved.
Owner/administrator
Miles de Sonrisas Daycare INC
New Bronx, NY
04.2018 - 07.2021
- Developed personal relationship with parents and children
- Monitored and improved student learning; tutoring in math, reading, and writing
- Monitored developmental milestones such as fine and gross motor skills
- Provided services to special needs children and families
- Developed programs to integrate the continuance learning for special needs children
- Workshops for families with children with special needs
- Worked individually and in small groups with children to improve phonemic awareness and fluency.
Assistant
D’ Angel’s Daycare
Bronx, NY
02.2017 - 12.2017
- Specialized in one-on-one tutoring and homework assistance
- Planned lunch menu and attendance records
- Followed up with parent when children were absent
- Provided guidance to children with down syndrome and autism
- Integrated children in circle time and helped them developed a better relationship with other children.
First American Title coordinator
Synergies
Santiago, Dominican Republic
06.2016 - 01.2017
- Provided assistance to multiple parties to coordinate the resolution and completion of the title process
- Monitored the workflow from searchers and contractors
- Reviewed the accuracy of data obtained within loan mortgages
- Verified the title documents and approved completed files.
Education
Clinical Mental Health Counselor (MSED) -
Saint Bonaventure University
NY09-2027
Bachelor of Arts Major; Psychology; Minor: Early Childhood Education -
Lehman College (CUNY)
Bronx, NYAssociate in arts in Psychology -
Bronx Community College (CUNY)
Bronx, NYSkills
- Excellent communication and critical thinking skills
- Knowledgeable in housing and rental laws and regulations
- Financial planning and budgeting
- Mental health service coordination
- Developing and maintaining relationships with mental health clients and community services providers
- Outstanding community support services
- Completing intake interviews
- Linking clients to services
- Maintaining communication
- Patient and adaptable
- Property Inspections
- Experienced multitasking
- Fluent in Spanish
- Bilingual
- Financial Counseling
- Case Management
- Money Management Assistance
- Community Advocacy
- Problem-solving aptitude
- Data Entry Software
- Task Prioritization
- Educational Programs
- Grant Reporting
- Relationship Building
- Microsoft Access
- Maintaining Client Records
- Multitasking
- Time management abilities
- Case File Management
- Eligibility Requirements
- Organizational Skills
- Community Service Programs
- Attention to Detail
- Client Home Visits
- Client Needs Assessments
- Reliability
Professional Development
Member of the National Society of Collegiate Scholars
Certification
- HUD Certification
- First AID, CPR, and AED certifications.
- Mandated reporter certification
- Crisis intervention certification
- Effective communication certification
- Trauma and homelessness certification
- Conflict management certification
- International Day Care Training.
- New York State Office of Children and Family Services Group Family Day Care License.
- The Research Foundation of State University of New York Early Childhood Education Training.
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
HUD Certified Housing Counselor
Human Development Services of Westchester (HDSW)
02.2023 - Current
Retention Specialist/ Case manager
Westhab Inc
08.2021 - 02.2023
Owner/administrator
Miles de Sonrisas Daycare INC
04.2018 - 07.2021
Assistant
D’ Angel’s Daycare
02.2017 - 12.2017
First American Title coordinator
Synergies
06.2016 - 01.2017
- HUD Certification
- First AID, CPR, and AED certifications.
- Mandated reporter certification
- Crisis intervention certification
- Effective communication certification
- Trauma and homelessness certification
- Conflict management certification
- International Day Care Training.
- New York State Office of Children and Family Services Group Family Day Care License.
- The Research Foundation of State University of New York Early Childhood Education Training.
Clinical Mental Health Counselor (MSED) -
Saint Bonaventure University
Bachelor of Arts Major; Psychology; Minor: Early Childhood Education -
Lehman College (CUNY)
Associate in arts in Psychology -
Bronx Community College (CUNY)
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