Isis Bermudez
Lemon Grove,California
Summary
Accomplished professional with a proven track record at North Island Credit Union, adept in money handling and deposit management. Excelled in enhancing customer satisfaction through professionalism and courtesy, leading to positive reviews and repeat business. Trained and mentored teams, improving performance . Expert in financial transactions and customer service, ensuring accuracy and trust.
Overview
4
4
years of professional experience
Work History
Bank Teller
North Island Credit Union. This Credit Union
San Diego, CA
04.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Cashier Team Lead
Burger King
El Cajon, CA
05.2020 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Sales Associate
Chemical Guys
San Diego, CA
07.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Zumiez
San Diego, CA
11.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Supervisor
Days Inn Hotel
San Diego, CA
12.2020 - 03.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
High School Diploma -
Kearny College Connections
San Diego, CA06.2022
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
Timeline
Bank Teller
North Island Credit Union. This Credit Union
04.2023 - Current
Sales Associate
Chemical Guys
07.2022 - 02.2023
Sales Associate
Zumiez
11.2021 - 03.2022
Front Desk Supervisor
Days Inn Hotel
12.2020 - 03.2022
Cashier Team Lead
Burger King
05.2020 - 06.2023
High School Diploma -
Kearny College Connections