Isis Brewer
Raytown,MO
Summary
Experienced tax professional with a strong foundation in assessing and verifying tax records. Skilled in ensuring compliance, conducting thorough audits, and resolving discrepancies. Recognized for exceptional teamwork skills, adaptability, and a results-driven approach.
Overview
2
2
years of professional experience
Work History
Tax Examiner
Internal Revenue service
Kansas City, United States
06.2024 - Current
- Examine tax forms, IDRS usage, AMS usage and Maintaining Taxpayer info
- I work off various systems such as IDRS/AMS to determine if the taxpayer is eligible for an installment agreement
- I also help maintain the inventory by tracking how many cases I process daily
- Every day I monitor an estimated of 20 taxpayers account for major changes that could affect the installment
- Communicated with taxpayers in writing and by telephone.
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Investigated and pursued delinquent accounts.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
Control Clerk
Internal Revenue service
Kansas City, United States
01.2023 - 06.2024
- Monitoring DCO inventory, delivering work to the Data conversion teams, quality checks for both incoming and outgoing work, Verifying various Reports
- My unit oversaw counting 1040 trucks as well as BMF tax trucks, quality checks are then performed on the work, verified, and taken to the floor to key into the system for processing
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported process improvements by participating in meetings, providing valuable input based on experience and expertise.
- Managed high-volume data entry tasks while maintaining strict attention to detail and accuracy standards.
- Streamlined workflow processes by collaborating with team members to identify areas of improvement and implement solutions.
- Assisted in training new hires, sharing knowledge of best practices for efficient control clerk operations.
- Safeguarded sensitive information through proper document handling procedures and adherence to privacy guidelines.
Crew Member (Cashier)
Chipotle
Kansas City, United States
09.2022 - 10.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- While being in this position I maintained a health work environment and great customer service
- I would prepare orders while maintaining the register, as well as keeping up with the cleanliness of my workstation
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate of Applied Science - Mortuary Science
Metropolitan Community College
Kansas City, MO02-2027
High School Diploma -
Raytown South High School
Raytown, MO05.2022
Cosmetology License -
Herndon Career Center
Raytown, MO05.2022
Skills
- Collaborative Teamwork
- Document Preparation
- Timely Project Completion
- Data Input Accuracy
- Fast Typing Ability
- Microsoft Office Proficiency
- Effective Communication
- Client Support
- Cash Management
- Recordkeeping and documentation
- Payment plan processing
- Deduction legitimacy
- Basic accounting principles
- Taxpayer investigation
Timeline
Tax Examiner
Internal Revenue service
06.2024 - Current
Control Clerk
Internal Revenue service
01.2023 - 06.2024
Crew Member (Cashier)
Chipotle
09.2022 - 10.2022
Associate of Applied Science - Mortuary Science
Metropolitan Community College
High School Diploma -
Raytown South High School
Cosmetology License -
Herndon Career Center