ISIS CANTRELL

• Supported needs of 18+ residents under long-term care.
• Administrative task including faxing, filling, and incident reporting regarding resident injury or fall's.
• Oversaw daily medication administration according to physician orders, ensuring compliance with the 'six rights' of medication administration.
• Oversaw maintenance of accurate and up-to-date medication administration records (MARs) to ensure patient safety.
• Facilitated coordination with pharmacies for timely medication refill deliveries.
• Assisted with essential care tasks including feeding, bathing, and grooming.
• Supported nursing staff by performing delegated tasks such as vital sign monitoring and specimen collection efficiently.

• Fielded 80 incoming customer calls to deliver high-quality solutions.
• Managed customer inquiries regarding online banking services, account management, loan application, morgtage payments, and card-related inquiries, ensuring timely and accurate resolutions.

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• Coordinated transportation and scheduling of medical appointments, improving access to healthcare services.
• Assisted patients with mobility and personal hygiene, promoting independence and dignity.
• Assisted clients with daily living activities, enhancing their independence and quality of life.

• Processed customer inquiries regarding card services and account management.
• Handled escalated cases professionally, liaising between customers and senior management to achieve satisfactory resolutions for all parties involved.
• Responded to customer questions via telephone and written correspondence regarding visa debit card, and credit card eligibility, and claims.