Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
Generic

Isis Fernandez

Sacramento

Summary

Shift Leader with 5 years of experience, adept at problem-solving, interdisciplinary collaboration, and team building. Proven track record in enhancing operational efficiency and customer satisfaction. Committed to fostering a positive workplace culture and driving continuous improvement.

Overview

6
6
years of professional experience

Work History

Sales Associate

Psycho Bunny
Roseville
04.2025 - Current
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Sleep Specialist

Casper
Roseville
11.2023 - 08.2024
  • Recommended system enhancements, resulting in improved operational efficiency.
  • Conducted sleep research, enhancing product knowledge and customer support.

Sales Associate

Vans Off The Wall
Roseville
11.2021 - 12.2022
  • Developed and managed databases for efficient data storage.
  • Provided detailed product information, ensuring high customer satisfaction.
  • Monitored order fulfillment, ensuring timely and accurate delivery.
  • Assisted customers in selecting merchandise, ensuring satisfaction and repeat business.
  • Maintained store cleanliness, enhancing the shopping environment.
  • Handled special orders and coordinated with other stores to fulfill customer needs.
  • Conducted regular inventory checks to manage stock levels effectively.
  • Performed cashier duties, ensuring accurate transactions and customer trust.

Head Hostess

IHOP
Buda
06.2021 - 10.2022
  • Delivered outstanding customer service, ensuring high guest satisfaction and repeat visits.
  • Trained and mentored new staff, improving team efficiency and service quality.
  • Resolved customer conflicts professionally, maintaining a positive dining environment.
  • Coordinated dining room staff, ensuring prompt and courteous service.
  • Managed reservations and informed patrons of specials, enhancing their dining experience.

Guest Service Representative

Evo Entertainment
Kyle
10.2019 - 12.2020
  • Oversaw bowling alley operations, ensuring cleanliness and organization, enhancing guest experience.
  • Led shifts and maintained smooth bowling operations, resolving issues promptly.
  • Handled technical issues, identifying and resolving error codes efficiently.
  • Answered guest inquiries and managed reservations, providing accurate information.
  • Promoted loyalty programs, boosting repeat business and customer satisfaction.

Education

High School Diploma -

Jack C. Hays
Kyle, TX
06.2021

Associate of Arts -

Sierra College
Grass Valley, CA

Skills

  • Interdisciplinary Collaboration
  • Decision-Making
  • Supply Management
  • Customer Service
  • Operational Efficiency
  • Product Knowledge
  • Database Management
  • Customer Satisfaction
  • Order Fulfillment
  • Merchandise Selection
  • Store Cleanliness
  • Special Orders Coordination
  • Inventory Management
  • Cashier Duties
  • Guest Satisfaction
  • Staff Training
  • Conflict Resolution
  • Dining Room Coordination
  • Reservation Management
  • Bowling Alley Operations
  • Shift Management
  • Technical Issue Resolution
  • Guest Inquiries Management
  • Loyalty Program Promotion
  • Skillful
  • Experienced
  • Self-Driven
  • Staff Assessment
  • Team Building
  • Problem-Solving

Hobbies and Interests

I love digital art and design, in my spare time I take commissions online. I have done designs for a book before, it was a guide on the lovable and fun collectors toy, Pez! It can be found on Amazon.com.

Personal Information

Title: Shift Leader

Timeline

Sales Associate

Psycho Bunny
04.2025 - Current

Sleep Specialist

Casper
11.2023 - 08.2024

Sales Associate

Vans Off The Wall
11.2021 - 12.2022

Head Hostess

IHOP
06.2021 - 10.2022

Guest Service Representative

Evo Entertainment
10.2019 - 12.2020

High School Diploma -

Jack C. Hays

Associate of Arts -

Sierra College

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