Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandie Woodcock

Vernon Center,NY

Summary

Compassionate Direct Support Assistant with experience in providing daily living support to individuals with developmental disabilities. Skilled in facilitating social and recreational activities, collaborating with interdisciplinary teams, and monitoring client progress. Proven ability to enhance quality of life through personalized care and support.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Dollar General Store
  • Provided excellent customer service by greeting customers upon entry.
  • Assisted customers in locating items when needed.
  • Operated the cash register with accuracy and efficiency.
  • Stocked shelves and organized merchandise to enhance store presentation.
  • Maintained cleanliness and orderliness of store environment.
  • Counted down the register at the end of shifts to ensure accuracy.

Direct Support Assistant

New York State Office for People with Developmental Disabilities
12.2017 - Current
  • Provided daily living support to individuals with developmental disabilities.
  • Assisted clients in personal care routines, including hygiene and grooming.
  • Facilitated social and recreational activities to enhance quality of life.
  • Collaborated with interdisciplinary teams to create individualized care plans.
  • Monitored client progress and reported changes to supervisors.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Fostered an inclusive atmosphere by advocating for client rights, respecting individuality, and promoting selfdetermination.
  • Transported clients to appointments, social events, and community activities as needed for their individual growth and development.
  • Developed essential life skills in clients through structured training programs focused on personal hygiene routines, meal preparation tasks, housekeeping responsibilities.
  • Assisted clients in achieving personal goals with tailored daily living activities and adaptive techniques.
  • Enhanced client independence by providing personalized support and skill development plans.
  • Ensured compliance with regulatory requirements by maintaining appropriate documentation and following agency protocols for client care.
  • Promoted a safe, clean, and comfortable living environment to ensure client satisfaction and wellbeing.
  • Built strong relationships with clients by establishing trust, rapport, and open communication channels.
  • Organized recreational outings that fostered socialization skills among clients while encouraging community integration.
  • Provided crisis intervention when necessary to maintain safety for both clients and staff members.
  • Improved clients'' overall well-being through consistent monitoring, medication administration, and routine healthcare coordination.
  • Collaborated with families and guardians to establish open lines of communication regarding client progress and concerns.
  • Supported clients in managing emotional and behavioral challenges through empathetic listening, positive reinforcement strategies, and crisis intervention techniques when necessary.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Assistant Store Manager

Nice N Easy Grocery Shoppes
02.2006 - 03.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Utica School of Commerce
Canastota, NY

Madison-Oneida BOCES
Verona, NY

High School Diploma -

Stockbridge Valley Central School
Munnsville, NY

Skills

  • Daily living support
  • Personal care assistance
  • Client progress monitoring
  • Interdisciplinary collaboration
  • Social activity facilitation
  • Customer service
  • Cash register operation
  • Merchandise organization
  • Store presentation
  • Team collaboration
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Money handling
  • Stocking and receiving
  • Cash handling accuracy
  • Store opening and closing
  • POS system operation
  • Upselling
  • Retail store operations
  • Cleaning techniques
  • Guest relations
  • Payment processing
  • Point of sale operation
  • Upselling and cross selling

Work Type

Full TimePart Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit Sharing

Timeline

Direct Support Assistant

New York State Office for People with Developmental Disabilities
12.2017 - Current

Assistant Store Manager

Nice N Easy Grocery Shoppes
02.2006 - 03.2013

Sales Associate

Dollar General Store

Utica School of Commerce

Madison-Oneida BOCES

High School Diploma -

Stockbridge Valley Central School

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Brandie Woodcock