Ty'Keria Henley
Clayton,NC
Summary
Versatile and empathetic professional with a strong background in customer service and patient care. Excelled in behavioral management and active listening, enhancing customer loyalty and patient well-being. Demonstrated reliability and teamwork, significantly improving team productivity and patient satisfaction. Skilled in HIPAA compliance and problem-solving, ensuring high standards of care and service excellence.
Overview
5
5
years of professional experience
Work History
Sales Associate
Forever 21
03.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service Representative
SaviLinx
05.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
CNA
Pine View Health and Rehabilitation Center
06.2021 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Behavior Technician/Direct Care Worker
Boswell Regional Center
01.2020 - 02.2021
- Provided one-on-one support to clients with spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Remained alert to problems or health issues of clients and competently responded.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
Education
Associate of Arts - Health Sciences/Nursing
Wake Technical Community College
Raleigh, NCHealth Sciences
Jones County Junior College
Ellisville, MSSkills
- Customer service
- Active listening
- Patient care
- Meal preparation
- Documentation skills
- Time management
- Reliability and punctuality
- Teamwork and collaboration
- Compassion and empathy
- Behavioral management
- Personal hygiene assistance
- Problem-solving skills
- Social skills development
- HIPAA compliance
- Daily living support
- Skill development
Timeline
Sales Associate
Forever 21
03.2024 - 01.2025
Customer Service Representative
SaviLinx
05.2023 - 03.2024
CNA
Pine View Health and Rehabilitation Center
06.2021 - 06.2022
Behavior Technician/Direct Care Worker
Boswell Regional Center
01.2020 - 02.2021
Associate of Arts - Health Sciences/Nursing
Wake Technical Community College
Health Sciences
Jones County Junior College
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