Ebony Johnson
Morrow,GA
Summary
Results-driven Assistant Store Manager with a proven track record in leading teams and driving sales through exceptional customer service. Possess strong interpersonal and empathetic communication skills. Expertise in inventory control and visual merchandising, coupled with a strong ability to multitask in high-pressure environments. Committed to strategic planning and achieving organizational objectives.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager Visual
Forever 21
10.2015 - 04.2025
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction and visual brand standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered questions and handled complaints from customers by empathetically listening, recording details and offering solutions in person and via phone.
- Performed Leader On Duty responsibilities to drive sales, oversee daily operation, and ensure target goals were met.
- Reduced delays by proactively monitoring inventory and coordinating timely restock.
- Maintained a clean, organized, and compliant supply area in a fast paced environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained an organized efficient workspace to ensure smooth operations and productivity.
- Preformed routine safety inspections and monthly audits to maintain a compliant and hazard-free work environment.
- Received and processed shipments for store replenishment, ensuring accurate inventory levels and timely stocking of merchandise.
- Processed and fulfilled online customer orders, ensuring timely and accurate shipments.
- Managed cash transactions accurately and efficiently, ensuring proper cash handling and balancing at the register.
- Checked weekly sales and performance reports to support visual planning and strategic decision-making.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Monitored and analyzed behavior to proactively identify and deter potential internal or external theft.
- Traveled to multiple stores within the district to execute and implement floorset plans, ensuring consistent visual merchandising standards.
- Participated in the successful launch of three store grand openings, contributing to merchandising and visual standards.
- Assisted in the closure process of Forever 21, including inventory management, marketing changes, and fixture sales operations.
Sales Associate
Justice Tween Brands
04.2013 - 09.2017
- Greeted customers and provided exceptional customer service by assisting with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05.2015
Skills
- Visual merchandising
- Attention to detail
- Customer service and engagement
- Store organization
- Verbal and written communication
- Compliance and safety standards
- Interpersonal skills
- Workforce management
- Multitasking
- Effective leader
- Employee development
- Reliability
- Time sensitive operations
- Inventory management
- Stock control
- Team leadership
- Conflict resolution
- Time management
- Loss prevention
Timeline
Assistant Store Manager Visual
Forever 21
10.2015 - 04.2025
Sales Associate
Justice Tween Brands
04.2013 - 09.2017
High School Diploma -
Mundy's Mill High School