Andrew Ross
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Strong Visual Presence. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager/Visual Advocate
Timberland
Riverhead
07.2022 - Current
- Led team initiatives to enhance visual merchandising strategies, resulting in improved customer engagement and sales performance.
- Trained and mentored new staff on operational procedures, ensuring consistent execution of store standards and policies.
- Collaborated with the management team to analyze inventory levels, optimizing stock availability and minimizing excess.
- Implemented promotional displays that aligned with brand guidelines, increasing product visibility and driving customer interest.
- Conducted daily sales analysis to identify trends, informing strategic decisions that enhanced overall store performance.
- Assisted in the development of visual displays that communicated brand values, effectively attracting target demographics.
- Engaged with customers to gather feedback and resolve issues, fostering a positive shopping experience and loyalty.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Floor Supervisor
Timberland
Las Vegas
10.2020 - 07.2022
- Supervised daily operations, ensuring adherence to safety protocols and achieving consistent product quality standards.
- Trained and mentored team members, enhancing skills and promoting an efficient workflow throughout the department.
- Coordinated inventory management processes, optimizing stock levels and minimizing product shortages during peak periods.
- Streamlined communication between shifts, ensuring smooth transitions and accurate reporting of operational updates.
- Maintained a clean, organized, and safe work environment at all times.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations including deposits, withdrawals, transfers.
General Manager
Five Below
Levittown
05.2016 - 03.2020
- Developed and implemented strategic initiatives that enhanced operational efficiency and improved overall store performance.
- Led a team to ensure exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Analyzed sales data to identify trends, enabling informed decision-making to optimize inventory management and product offerings.
- Coordinated staff training programs that enhanced team skills and knowledge, fostering a productive work environment.
- Oversaw budgeting processes and expense management, achieving cost reductions while maintaining high-quality service delivery.
- Mentored staff on best practices in operations and customer engagement, promoting a culture of excellence and accountability.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
Assistant Manager
Five Below
Levittown
08.2014 - 05.2016
- Led daily operations to enhance team performance, fostering a collaborative environment and achieving improved workflow efficiency.
- Developed and implemented training programs for new staff, increasing onboarding effectiveness and reducing time-to-competence.
- Streamlined inventory management processes, ensuring accurate stock levels and minimizing discrepancies during audits.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Key Holder
Five Below
Levittown
10.2013 - 08.2014
- Supervised daily store operations, ensuring adherence to company policies and enhancing customer satisfaction through effective service.
- Managed inventory processes, including restocking and organizing merchandise to maintain optimal product availability and presentation.
- Trained and mentored new staff, fostering a collaborative team environment and improving overall team performance and efficiency.
Sales Associate
Five Below
Levittown
10.2011 - 10.2013
- Boosted customer engagement by providing exceptional service and product knowledge, enhancing the overall shopping experience.
- Collaborated with team members to maintain a well-organized sales floor, ensuring optimal product displays and inventory levels.
- Assisted in training new associates on sales techniques and operational procedures, fostering a knowledgeable and effective team.
- Implemented visual merchandising strategies to highlight promotions, resulting in increased customer interest and sales volume.
Education
Associate of Science - Business Administration
Nassau Community College
Garden City, NY 09.2011 - 05.2014
Skills
- Visual merchandising
- Team leadership
- Customer engagement
- Sales analysis
- Operational procedures
- Cash handling
- Staff training
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Professional
French
Elementary
Accomplishments
- Top Comp Store 2016
References
References available upon request.
Timeline
Assistant Store Manager/Visual Advocate
Timberland
07.2022 - Current
Floor Supervisor
Timberland
10.2020 - 07.2022
General Manager
Five Below
05.2016 - 03.2020
Assistant Manager
Five Below
08.2014 - 05.2016
Key Holder
Five Below
10.2013 - 08.2014
Sales Associate
Five Below
10.2011 - 10.2013
Associate of Science - Business Administration
Nassau Community College
09.2011 - 05.2014