Sierra Bonilla
Fresno,CA
Summary
Dedicated customer service professional with a proven track record in enhancing client satisfaction through effective communication and collaborative teamwork. Expertise in problem-solving and time management, ensuring timely and efficient service delivery. Committed to fostering positive relationships and driving results in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Forever 21
02.2022 - 10.2024
- Enhanced customer satisfaction by greeting visitors and sharing promotions.
- Addressed inquiries to maintain a positive shopping environment for customers.
- Organized store layout by restocking and arranging clothing items effectively.
- Proactively engaged with customers to assist with their shopping needs.
- Ensured neat presentation of merchandise for an appealing shopping experience.
Crew Member/Cashier
Taco Bell
02.2022 - 10.2024
- Enhanced guest satisfaction by greeting each visitor with a friendly smile.
- Increased menu item trial through effective communication of new offerings.
- Ensured timely order fulfillment by accurately processing customer requests.
- Streamlined drive-thru operations by verifying orders and including necessary condiments.
- Promoted a welcoming environment by maintaining cleanliness in the cashier area.
- Improved service efficiency by collaborating with team members on order processing.
Sales Associate
Pandora Jewelry
11.2023 - 02.2024
- Created welcoming environment by greeting every visitor upon store entry.
- Educated customers on seasonal sales and new jewelry collections effectively.
- Resolved customer inquiries promptly, ensuring thorough and informative responses.
- Personalized service by engaging customers about specific jewelry preferences and interests.
Digital Personal Shopper
Walmart
08.2023 - 01.2024
- Fulfilled online customer orders for pickup and delivery efficiently.
- Accurately located products throughout the store to meet customer requests.
- Packed customer orders carefully for seamless pickup experience.
- Greeted customers during pickups and assisted shoppers with inquiries.
Party Host
John's Incredible Pizza Company
03.2019 - 11.2022
- Enhanced children's party experiences by hosting engaging activities and games.
- Prepared party rooms with festive decorations, including balloons and games.
- Coordinated fun games and created balloon animals for children's entertainment.
- Efficiently cleaned up after parties, allowing kids to keep their souvenirs.
- Delivered exceptional customer service through thoughtful party planning and execution.
Waitress/Hostess
Irenes cafe
09.2020 - 05.2022
- Enhanced customer experience by greeting and seating patrons promptly.
- Facilitated timely service by accurately sending orders to the kitchen.
- Maintained cleanliness by efficiently wiping down tables for new customers.
- Collaborated with team members to evenly distribute daily tips received.
In Home Caregiver
Homewatch CareGivers
04.2019 - 12.2021
- Maintained a clean living space to enhance patient comfort and safety.
- Prepared nutritious meals to support patient health and dietary needs.
- Administered medications on schedule to ensure compliance with treatment plans.
Education
CNA - College
Cesar Chavez Academy
Fresno, CA12.2025
High school diploma - undefined
Fresno High School
Fresno, CA06.2022
Skills
- Customer-focused retail sales
- Cash management
- Casual dining expertise
- Office experience
- Caregiving
- Load & Unload
- Grocery store
- Heavy Lifting
- Guest services
- Leadership
- Food handler
- Point of sale operation
- Client support
- Effective multi-tasking
- Customer Service
Certification
Food Handler Certification
Languages
English
Timeline
Sales Associate
Pandora Jewelry
11.2023 - 02.2024
Digital Personal Shopper
Walmart
08.2023 - 01.2024
Sales Associate
Forever 21
02.2022 - 10.2024
Crew Member/Cashier
Taco Bell
02.2022 - 10.2024
Waitress/Hostess
Irenes cafe
09.2020 - 05.2022
In Home Caregiver
Homewatch CareGivers
04.2019 - 12.2021
Party Host
John's Incredible Pizza Company
03.2019 - 11.2022
High school diploma - undefined
Fresno High School
CNA - College
Cesar Chavez Academy