Isis Finley
Independence,MO
Summary
Dedicated customer service professional with proven ability to manage high-volume calls and resolve inquiries efficiently. Known for attention to detail and strong teamwork, ready to enhance customer satisfaction and drive operational success.
Detail-oriented and adaptable individual with a background in bilingual customer support and sales. Known for strong problem-solving skills and a positive attitude, committed to driving customer satisfaction and operational efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Bilinugal Counter Sales
All N 1 U-Pull
Kansas City, MO
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Assist with daily open and closing procedures for store.
- Help translate for customer along with co-workers when needing auto parts or selling/purchasing vehicles.
Sales Floor Associate
Walmart
Independence, MO
04.2024 - 11.2024
- Assisted customers in locating products and provided exceptional service to enhance shopping experience.
- Maintained sales floor organization and inventory accuracy through regular stock checks and restocking efforts.
- Collaborated with team members to ensure efficient merchandise presentation and adherence to store standards.
- Processed transactions quickly and accurately, contributing to a seamless checkout experience for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Bilingual Customer Service Representative
Midway Auto Parts
Liberty, MO
12.2014 - 05.2023
- Provided exceptional bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Managed high-volume calls efficiently, ensuring timely responses and effective issue resolution.
- Collaborated with team members to streamline processes and improve customer service workflows.
- Trained new staff on systems and procedures, fostering a supportive learning environment.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Translated documents, forms and other materials from English to Spanish.
- Daily procedures for store; open and closing registers, settle card (debit and/or credit card) transactions.
Bilingual CSR
Pick N Pull
Kansas City, MO
07.2013 - 06.2014
- Assisted customers in both English and Spanish, ensuring clear communication and understanding of services.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes, reducing response time for customer support.
- Trained new staff on bilingual service protocols, improving team competency and service quality.
- Assisted with open and closing procedures for store and vehicle purchasing office.
- Purchased and sold vehicles, along with knowledge of title applications
Education
High School Diploma -
Job Corps
Kansas City, MO05-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Bilinugal Counter Sales
All N 1 U-Pull
11.2024 - Current
Sales Floor Associate
Walmart
04.2024 - 11.2024
Bilingual Customer Service Representative
Midway Auto Parts
12.2014 - 05.2023
Bilingual CSR
Pick N Pull
07.2013 - 06.2014
High School Diploma -
Job Corps